About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Edinburgh's primary function is to provide a safe and welcoming environment for those experiencing homelessness.

Contract: 9 month fixed term (secondment cover)

Location: Cranston House, 271 Canongate, Edinburgh EH8 8BQ. Please note this is an onsite role.

About the role

We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Edinburgh Skylight Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

The Link Academy team works primarily with people with complex backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, personal development and leadership award qualifications.

The Job

The purpose of the job is to support people to achieve their goals and aspirations through group work by providing opportunities to enhance their knowledge and skills. You will be responsible for recruiting, training and supporting the programme participants. You will support the achievement of high standards and provide monitoring information in relation to the project’s outcomes.

You will ensure that opportunities are provided to people equipping them with the skills to make a valuable contribution to the service and their wider community. You will support people into a positive destination whether that be re-engagement with education, training or employment. In the role you will provide support and offer guidance to programme participants, develop relationships with other agencies and services and actively promote LinkLiving’s programmes and services.

This is an exciting opportunity to deliver a project working alongside the PARS Foundation at Dunfermline Athletic FC. You will support young people to set and achieve their progression goals through a series of wellbeing workshops, qualifications as well as physical and creative activities.

About You

In order to be considered for this role it is essential that you can demonstrate a good standard of education, e.g. standard grade passes (or equivalent) in core subjects such as English and Maths and also hold an SQA Assessor qualification or be willing to work towards it.

As you will be working with people with complex needs/backgrounds you must have previous experience in this field combined with experience of co-ordinating, developing and delivering training programmes.

Additionally, you must have the ability to drive and be able to travel between services, as required.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday
• temporary enhanced business travel mileage allowance to support employees with increased fuel costs
• access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us

To find out more about what LinkLiving do, please visit our website at linkliving.org.uk

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

We welcome BME women who are currently underrepresented in our service!

About the Organisation:

Four Square Scotland is an Edinburgh charity working for more than 40 years to prevent homelessness and promote inclusion. We provide services directly to people who are homeless or who are at risk of homelessness to overcome any barriers they may face in creating a stable life for themselves in their community. At the core of Four Square are the values upon which the organisation is based. These are equally applied to the people we support, our colleagues and our partners and are: Integrity; Excellence; Dignity; Support.

Alongside our support services, we have social enterprises, which provide independent income for our charity as well as volunteering and training opportunities for those who use our services.

We are driven by our mission to ensure everyone has the opportunity to have a home and a place in their community.

The Role:

The role of the Practitioner in our women's services is vital to help us achieve our aim of ensuring everyone has a home, a place in their community and a network of positive relationships that support them in building the life they want.

Practitioners recognise people’s strengths and work alongside them to build their confidence, self-efficacy, resilience, and motivation and help them feel safe and to heal from the trauma they have experienced. Practitioners also support people in developing practical skills, maximising their income, and developing healthier coping skills, problem-solving skills, social skills, and employability skills that will assist them in creating the life they want.

This role will be within one of our women's accommodation services, supporting women who have experienced domestic abuse and other forms of gender-based violence and will require shift work.