Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.

In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the CABx to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.

The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

Job description

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

Key Responsibilities

• To conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
• To build positive relationships with a variety of stakeholders.
• To deliver outreach advice services in NHS settings.
• To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
• To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
• To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
• To ensure that all work meets quality standards and the requirements of the funder.
• To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
• To adhere to all GDPR requirements and CAB policies.
• To provide regular reports on the functioning of the work as well as progress and learning achieved.
• To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
• To liaise, communicate with and be operationally responsible to the Operations Manager.

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.

Person specification

Knowledge, skills and experience

Essential

• Demonstrable experience of delivering advice in welfare benefits, debt and energy.
• Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
• Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
• Ability to work without supervision and prioritise workload.
• Experience of working with people with multiple and complex needs.
• Experience of working with protected adults and ability to deal with issues sensitively.
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
• Excellent organisational skills.
• Ability to work across multiple teams and build effective stakeholder relationships quickly.
• Knowledge of a range of enquiry areas to aid with identifying emergencies.
• A commitment to the aims and principles of Citizens Advice Bureau.
• Ability to operate as a team player and communicate effectively with colleagues and managers.

Desirable

• Experience of contributing to the set-up of a new service

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.

We are looking for a family worker to deliver sessions, clubs and activities for our children, and families. The delivery will be varied and will always be driven by the needs of the community.

You will also be responsible for working on trips and holiday programs.

There will also be the remit of devising and implementing new projects and clubs as guided by funding requirements and service user’s needs.

You will work in partnership with local organisations and schools and build up strong positive community links.

The Base is a place based project your will be expected to work alongside and supporting local volunteers.

You will work to enhance the lives of local children by ensuring activities are provided to develop their mental, emotional, physical and social well-being needs.

You will also be committed to ongoing personal development and undertake training or other professional development activities as required.

All other reasonable duties will be required to be undertaken as and when required and agreed with the Project Manager.

NHS Tayside Charitable Foundation formerly known as Tayside Health Fund is seeking to appoint a Grant Officer to work as a member of the Funding Team to be the first point of contact for staff and applicants enquiring about accessing charitable funds to deliver projects that enhance experiences for patients, staff and our wider community. A key role is to provide support and assistance to the Fund Development Manager to identify and deliver projects that will support the Charity to achieve its 2023-2025 grant-making objectives which in turn supports the overall work of the charity.

Tayside NHS Board Endowment Fund is currently valued at approximately £34m and comprises over 450 individual funds. Annual investment income is approximately £0.6m and donations and legacies amount to over £1.8 million per year. Providing information - financial and non-financial advice to funding applicants on all aspects of endowment funds will be a key part of this role. This role will also be the first point of contact for the new Funding Programme. The postholder will work as part of a wider team and will be supported by the Funding Development Manager who is the line manager for this post.

You will be required to achieve the mandatory Induction standards for Healthcare Support Workers in Scotland and to comply with the Code of Conduct throughout your employment.

Informal enquiries to: Richard McIntosh, Funding Development Manager: Richard.Mcintosh@nhs.scot

Hours of work are: 37 hpw

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Do you have relevant experience of working with children and young people with a disability/and or autism or relevant experience in a similar sector or work environment?

About Aberlour Options Fife - Respite and Outreach

Options Fife Respite and Outreach provides a range of flexible support through outreach and overnight short breaks at weekends, evenings and school holidays to children and young people with complex learning disabilities and autism. We offer a high-quality child centred service providing positive and enabling experiences for the young people, supporting them through the challenges and complexities that enable them to work towards their individual outcomes and personal goals. We work closely with families and other professionals in providing support tailored around the child’s plan.

What we are looking for....

We are looking to recruit two Young People’s Worker Nights, working four nights on (10 hours per night) every second week. You will play a fundamental role in ensuring that the young people you work with have the best possible experience in working towards their objectives in line with their care plan, supporting children to progress within their individual outcomes. Whilst not without its challenges and demands, this is a highly rewarding role, where the work we do has a demonstrable impact on each young person's progress. Using a person-centred approach, you will provide enabling support ensuring the highest level of physical, personal, and emotional care. We support young people who have epilepsy, need personal care and need gastrostomy feeding. Aberlour, in conjunction with NHS, provides all staff with training.

We are looking for candidates who have a passion for working with young people with disabilities. It is desired but not essential that candidates hold a relevant qualification at an SCQF level 7 or above. Due to SSSC requirements you may be required to gain qualifications after starting with Aberlour.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity on our website.