This vacancy has now closed

Operations Manager

  • Full time
  • £30,000 – £38,000
  • Glasgow/blended and flexible working available
  • Closing 17th June 2022


  • Advertised from 26th May 2022
  • 32 hours over a 4-day working week

Role

Glasgow North West Citizens Advice is seeking an Operations Manager who will use their existing operational and people management experience to support the effective running of the charity in line with our strategic plans. The role will be central to driving excellence in service delivery and presents a great opportunity for an individual looking to increase their exposure to all parts of the operation of a local charity. We are looking for someone with excellent leadership and communication skills for whom people come first, a champion of supporting people to reach their full potential. As part of our Management Team you will support teams of dedicated employees within specialist projects to drive innovation and service delivery, supporting collaboration and best practice to improve the lives of local people.

This is an exciting role for candidates who are highly motivated and able to meet competing challenges. The post requires excellent organisation and communication skills with effective time management. The successful candidate will have proven operational experience and management skills.

Operational and people management in the voluntary sector would be advantageous. A commitment to partnership working and developing networking relationships with stakeholders and partners is essential.

Application notes

Glasgow North West CAB is an inclusive employer and values diversity. We operate a 4 day, 32 hour working week and have established flexible and blended working policies - we are happy to talk flexible working. For a confidential discussion about the role, please contact Alana Forsyth at Alana.forsyth@gnwcab.org.uk to arrange a chat.

Applications consist of a CV, supporting letter outlining your suitability for the role and completed Equal Opportunities Monitoring Form. Please send to Victoria.clark@gnwcab.org.uk

Closing date: Friday 17th June 2022

First interview: w/c 20th June

Second interview: w/c 27th June

Find out more about Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is a local charity. We provide free, impartial and confidential information and advice to prevent poverty and ensure people can claim their human rights. Our approach is holistic, addressing the multiple issues the clients bring to the bureau. We represent and support North West Glasgow’s diverse communities.

The information and advice we give is compliant with standards set by the Scottish Government and Citizens’ Advice Scotland. Our services are available to everyone in our local communities. We aim to make them as accessible as possible by promoting equality and diversity, and by challenging discrimination.

Throughout the pandemic, GNWCAB offered remote telephone, video, and web-based services. Post lockdown, we have reopened to offer the face-to-face services needed by our most vulnerable clients. People can choose the access that most suits their needs. We also operate extensive outreach services, providing advice and information in local communities across North West Glasgow. Our Bureau is one of the most progressive and dynamic advice and information services in the country.

Last year we supported over 9000 local people across a wide range of advice areas. Our Bureau is made up of around 50% dedicated volunteers and supported with 27 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, immigration and asylum, employment, energy and languages. Together we are working hard to achieve our aim of improving people’s lives by providing the information required to overcome challenges they face, and by influencing the development of policies and practices locally and nationally.


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