Introduction

Are you someone who genuinely wants to make a difference? Are you motivated by transformational change? Have you experience in improving processes and creating successful business systems? If so, we want to hear from you!

This is a vital and exciting role that will allow the award winning fundraising team at Children’s Hospices Across Scotland (CHAS) to rethink and change how we use the CRM and the associated processes as we look ahead to the next decade of fundraising.

This multi-disciplinary role will work as part of a small team providing specialist technical expertise to manage the CRM development. You will be responsible for reviewing all existing CRM process to ensure they are appropriate for the new system as well as managing the implementation of integrations with the CRM and third party applications.

Key responsibilities

• Lead the analysis and development of existing processes to support the growth ambitions of CHAS and align with the move to an updated version of our current CRM.
• Research, propose and develop changes to policies, services and processes
• Train and support colleagues in the move to our updated CRM
• As a process improvement expert you have freedom to act to address issues identified without reference to line manager working within change control and risk management mechanisms

About you

You will have knowledge of fundraising CRMs and experience in process analysis and change. You will be an excellent project manager and communicator with a proven track record in managing system integration projects.

• Experience in implementation as a functional lead, CRM and fundraising systems or equivalent
• Demonstrable experience of process analysis, process improvement and resolving complex issues
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across an organisation
• Excellent communicator with a friendly manner
• Meticulous approach to planning and excellent attention to detail
• Accountable for self, actions and decisions

We have three 12 month, fixed term contract opportunities within our Knowledge and Learning team within the Scotland Directorate.

These are exciting opportunities to join our small team as a Knowledge and Learning Officer, working on a variety of projects to provide informed insight on a range of grant-making themes.

As part of our Knowledge and Learning Team here in Scotland, you will work alongside Funding, and Communication and Engagement teams, as well as Knowledge and Learning colleagues across the UK. The role is flexible and varied, responding to the needs of colleagues and stakeholders to lend research or policy expertise, facilitating engagement events and sharing findings and recommendations.

A key aim of this work is to gather and analyse qualitative and quantitative data from our funding programmes and the policy landscape to shape funding decisions and priorities.

You will be able to see the ‘bigger picture’ of our grant-making work and apply creative approaches to identify and embed learning across geographic and thematic areas.

You will have sound critical thinking, thematic analysis and research skills and an ability to convey effective, impactful information for a variety of audiences.

You will be sensitive to ethics in research design and implementation.

As part of the role you will host and facilitate learning events, both in person and online, and therefore you’ll have sound facilitation and networking skills. Occasionally you will have the opportunity to work with grant-holders, external partners and other funders, requiring excellent communication and relationship-building skills.

You will be collaborative in nature and enjoy working proactively and in partnership with colleagues across the fund. An open, supportive and flexible team working approach is necessary.

You will be adept at managing a busy and varied workload.

You will often be responding to short notice requests for information and guidance, while balancing longer term research/report writing and presentation.

You will be curious to explore and test new ideas and ways of working, to ensure our funding reaches those at greatest need. As such an awareness of public policy, Equity, Diversity and Inclusion (EDI), and participation methods would be useful.

Familiarity with digital communication tools would be advantageous.

Interview Date: Week commencing 22nd April in Glasgow

Location: This role is based in our Glasgow office, however we have a flexible, hybrid approach to working. The role will entail occasional travel and potentially overnight stays. Should you have a question on work pattern, please ask.

If you would like an informal conversation about the role specifically, please contact: Lucy McDonald, Head of Knowledge and Learning, lucy.mcdonald@tnlcommunityfund.org.uk

Any questions about the recruitment process, please email: recruitment@tnlcommunityfund.org.uk

Essential criteria

Experience of gathering and sharing evidence to inform learning, including applying qualitative research methods and techniques.

Strong communication and facilitation skills, with experience of holding discussions that enable a range of people to share and discuss ideas.

Excellent report writing skills, and an ability to present information in an engaging and creative way.

A supportive, and responsive, team player with experience of working collaboratively and in partnership to deliver objectives.

Desirable Criteria

An understanding of quantitative research methods, and how they can be used to support qualitative analysis of data.

Familiarity with digital tools that support and enhance how information is captured and conveyed.

Relationship management skills and ability to develop a range of stakeholders and networks to widen the reach of your work.

Knowledge or awareness of the context of the third sector, and key policy and contextual trends which impact communities across Scotland and the UK.

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

About the Role: We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and local volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using member insight gathered from local members.

Responsibilities:

At CSSC, we must ensure that our offer, both locally and nationally, provides our members with a great experience and enables them to do the things they love. To help us achieve this, you will:

• Support volunteers in delivering a regional and local programme aligned with CSSC's strategy, mission, vision, and values.

• Use the local member insight to deliver what our members are looking for, as well as introduce them to new opportunities and activities.

• Ensure adherence to operating processes, framework, and legislation.

• Enhance volunteer skills and experiences, celebrate volunteering, and attract new volunteers to CSSC.

• Collaborate with the Regional Chair and volunteers to monitor progress, attend local meetings, and evaluate the delivery of activities and events.

• Foster effective networking and collaboration across the team, champion best practice and seek out new ideas and ways of doing things.

• Attract, recruit, and induct new volunteers to ensure confidence and excellent service provision for our members.

• Ensure key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.

About You:

• Effective time and workload management skills.

• Resilient and flexible with the ability to work under pressure.

• Strong relationship-building and management skills.

• Ability to work independently and collaboratively within a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed.

• Committed to continuous improvement and innovation.

Key Skills & Experience: Essential

• Minimum of 3 years relevant volunteer management experience.

• Good working knowledge of MS Office including Word, Excel, and Outlook.

• Effective written and verbal communication skills.

• Full UK driving license (travel required).

Desirable

• A relevant degree or professional qualification in volunteer management (not essential but advantageous).

• Experience with building and working with high-performing teams.

• Working knowledge of CRM and digital Event Management Systems.

What We Offer:

• 24 ½ days annual leave + Bank Holidays.

• Free CSSC Membership.

• 90 minutes of wellbeing time per week.

• Flexible working arrangements.

• Excellent company pension schemes.

• Training and Development opportunities.

• Access to Employee Assistance Programme.

About Us:We are a not-for-profit membership organization with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organization values are Passionate, Progressive, Supportive, and Social.