Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a retirement housing manager. Our retirement housing managers are responsible for the safety and security of our retirement complexes and passing on concerns about the safety and wellbeing of our tenants to their housing officer.

They are a familiar face in our communities and provide a comprehensive, high-quality housing management service to customers. Our retirement housing officers also work with our customers to help them use technology and access the online services available to them.

We’re looking for people who:

• are able to work on own initiative
• can respond to a crisis situation in a calm and practical manner
• are enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation;
• are passionate about delivering excellent customer service; and
• can work collaboratively with our customers and partner agencies

Applicants should have:

• at least two years’ experience in managing a retirement or similar scheme;
• a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;
• excellent interpersonal skills;
• knowledge of older people’s services;
• be able to clearly demonstrate awareness and commitment to ethos of retirement housing;
• elementary food hygiene certificate;
• previous experience of managing staff;
• basic IT skills; and
• demonstrative experience of managing a challenging workload.

We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package.

This post is subject to a Basic Disclosure check.

Muirhouse Housing Association, located in North Edinburgh, is seeking a passionate, enthusiastic and highly organised team player who is committed to providing excellent frontline services and making a positive contribution to the lives of those living within our communities.

While Edinburgh is one of the fastest growing and most prosperous populations in Scotland, it also experiences significant inequality. Muirhouse Housing Association are passionate about supporting our tenants and have a community focus on developing and creating positive partnerships with others in North Edinburgh.

As a Customer Services Assistant, you will play a key role in providing outstanding customer services to our tenants and wider community. You will work within a small staff team committed to providing the best possible services to those living within Muirhouse. As one of the main points of contact with the association you will be an integral part of helping build and maintain the positive relationships we have with our customers.

You should be able to demonstrate:

• Excellent administrative skills
• Excellent interpersonal, listening and communication skills with an understanding and empathetic nature
• Outstanding customer care skills and customer focused approach to service delivery
• A self-motivated, enthusiastic and flexible attitude to tasks
• Ability to engage effectively with customers, tenants, colleagues and external stakeholders
• Ability to achieve excellent performance results
• A positive and approachable attitude which meets the values of Muirhouse Housing Association

In return, we offer excellent terms and conditions of service, and are committed to supporting and developing our staff.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are pleased to invite applications for the above position within our Technical Team.

The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.

You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:

1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.

2. Administrative experience, record keeping, communication to support our operational priorities.

3. An awareness of Health & Safety compliance in relation to Asset Management.

4. Monitoring service satisfaction, mitigating complaints.

5. Effective day to day operational communication with internal and external stakeholders.

About the Role: We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and local volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using member insight gathered from local members.

Responsibilities:

At CSSC, we must ensure that our offer, both locally and nationally, provides our members with a great experience and enables them to do the things they love. To help us achieve this, you will:

• Support volunteers in delivering a regional and local programme aligned with CSSC's strategy, mission, vision, and values.

• Use the local member insight to deliver what our members are looking for, as well as introduce them to new opportunities and activities.

• Ensure adherence to operating processes, framework, and legislation.

• Enhance volunteer skills and experiences, celebrate volunteering, and attract new volunteers to CSSC.

• Collaborate with the Regional Chair and volunteers to monitor progress, attend local meetings, and evaluate the delivery of activities and events.

• Foster effective networking and collaboration across the team, champion best practice and seek out new ideas and ways of doing things.

• Attract, recruit, and induct new volunteers to ensure confidence and excellent service provision for our members.

• Ensure key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.

About You:

• Effective time and workload management skills.

• Resilient and flexible with the ability to work under pressure.

• Strong relationship-building and management skills.

• Ability to work independently and collaboratively within a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed.

• Committed to continuous improvement and innovation.

Key Skills & Experience: Essential

• Minimum of 3 years relevant volunteer management experience.

• Good working knowledge of MS Office including Word, Excel, and Outlook.

• Effective written and verbal communication skills.

• Full UK driving license (travel required).

Desirable

• A relevant degree or professional qualification in volunteer management (not essential but advantageous).

• Experience with building and working with high-performing teams.

• Working knowledge of CRM and digital Event Management Systems.

What We Offer:

• 24 ½ days annual leave + Bank Holidays.

• Free CSSC Membership.

• 90 minutes of wellbeing time per week.

• Flexible working arrangements.

• Excellent company pension schemes.

• Training and Development opportunities.

• Access to Employee Assistance Programme.

About Us:We are a not-for-profit membership organization with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organization values are Passionate, Progressive, Supportive, and Social.