Would you like to join an organisation that is committed to delivering quality and affordable homes with excellent customer service? We recognise that by putting our tenants and customers’ voices at the heart of what we do, we can better support our goals of improving lives, homes and communities.

We are launching an exciting new initiative called Reach and Connect, a two-year project to build relationships with our customers and expand our support to our communities into the future,and are now looking for suitable candidates to help us move forward on this agenda.

We are looking for a skilled and enthusiastic individual who can support our communication activities as well as deliver our community engagement strategy. We believe that great people make a difference to our business and welcome interest from candidates from a range of backgrounds.

You will have excellent communication, interpersonal, project management and professional skills and be a team player with a positive attitude and clear customer focus. Ideally, you will have experience in the areas of communications, engagement and customer service.

The post holder will assist Atrium to advance its Tenant Engagement and Empowerment Strategy, engaging with tenants, local community groups and external stakeholders, to better understand their needs and aspirations for the services they receive, and to ensure their views are expressed and considered in the decision-making process, with future services tailored to meet their needs.

The successful candidate will be required to deliver a professional, reactive and proactive service to support the communication, values and objectives of Atrium. You will help to pull together content for our publications, website and social media, and design high-impact campaigns to communicate key messages to our customers about the services we provide.

You will also have strong skills in building relationships and experience of partnership working as well as good IT skills.

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!

*Our staff currently work from home one day a week on a day chosen to best suit the business and its customers’ needs.

Govan Housing Association is a community focused Registered Social Landlord based in Govan, Glasgow. The Association itself possesses a rich history and one of development and innovation. Founded in 1971, the Association was the first community based housing provider, leading the way for social housing provision in Scotland. After over 40 years of operating in the housing sector, the Association now manages approximately 1,600 socially rented properties and over 600 factored properties as well as taking an active role in the regeneration of the area and continuing to improve the quality of life of residents.

Govan HELP is a well- established charity who support families with children in the Govan area of Glasgow.

Govan Help are a charity which exists to build the resilience, confidence and self-worth of children and their families through provision of a range of early intervention services. These equip families with the skills and resources needed to make positive changes to their lives, and resolve issues in the home before they reach crisis-point. Moreover, Govan Help work closely with local schools to help children excel in work and play. Services consist of:

• Family Support
• Play Therapy
• Training & Volunteering
• Adult Counselling
• The Govan Pantry

Each year, Govan Help support over 600 families from Govan and the surrounding communities, assisting service users with a wide range of needs. Their network of schools, nurseries and other local partners allow Govan Help to create the best package of support for individual families.

Following a successful joint funding bid, Govan Housing Association and Govan Help are delighted to have received grant funding from Advice UK in order to strengthen their partnership by delivering advice in accessible settings to the local community.

The funding allows both organisations to recruit for two experienced Money Advisers to assist in the delivery of advice in relation to Welfare Benefits, Money & Debt and Energy Advice across the community.

The Govan Housing Group’s Money Advice Service has achieved successful accreditation of the Scottish National Standards for Information & Advice Providers (SNSIAP) at the highest levels of Type III in Welfare Benefits and Type II in Money & Debt. The successful candidate will play a pivotal role in maintaining, adhering and developing the standards and processes currently in place in order to continue to deliver a high-quality advice service to our customers.

As Money Adviser, you will assist in delivering a first-class service to customers in relation to all welfare benefit and debt related issues. The successful candidate will be experienced in welfare benefits including Social Security for Scotland and have experience of providing Money and Debt advice, including formal debt relief options as well as being able to provide basic energy advice.

In return, we offer an excellent and competitive salary and benefits package including a defined contribution pension incorporating a death in service payment; 40 days combined annual leave/ public holidays; flexible working; health cash plan as well as generous training and development opportunities. We also offer a supportive and working environment where hard work is recognised.

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

Reporting directly to the Head of Service, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Location:Inverness office, with travel across the locality and further afield being an expectation of this role.

We offer a 28 hour working week. You will also join a rota of Service Managers to provide remote management support around the country on an on-call basis. You will receive an additional allowance for this.

Primary location: Inverness, however be able to travel throughout Highlands and Islands Locality essential (this includes Elgin, Inverness, Tain, Wick, Fort William, Portree, Stornoway, Lochmaddy, Oban, and Orkney, Shetland and the Outer Hebrides (Western Isles).

Work pattern:Monday - Friday 8AM - 8PM & Saturday 10AM - 4PM (the work pattern can be in between these hours, further details can be discussed at interview stage)

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a proven track record in managing and supporting the delivery of high-quality support and staff within our community and court services across the Highland area. You must have a degree qualification or demonstrable equivalent experience, continuing professional development and the ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets, ensuring quality output. Good verbal and written communications skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals. And willingness to be flexible in working hours and able to travel as required. In return you will receive, regular training, supervision and opportunities to expand your skills including learning about the criminal justice system.

As well as being responsible for your team, you will have lead responsibility for safeguarding across the Locality Manager team. In this capacity, you will work closely with the Head of Service Delivery and peers to actively contribute to the continuous improvement of our safeguarding across the locally delivered services.

Further details of this role are available in the job description

Please note - This post will be subject to a satisfactory PVG check and two satisfactory references.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (Pro-rata) for this post and a 35 hour week, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.