We are looking for a highly motivated Senior Tenancy Support /officer to join our fast paced & dynamic professional family. Always working to our core values of being kind, honest, friendly and fair we provide a high standard of service to all our customers (tenants and landlords alike), ensuring quality by investing in the team’s expertise and always willing to go the extra mile to get the job done.

You will have demonstrable experience supporting vulnerable adults. Your role will be key in providing support to our most vulnerable and complex tenants through providing innovative person centred support and excellent customer service to help them sustain their tenancies in happy, stable homes.

You will be a hands on team player, happy sharing your own knowledge and expertise. Your Hardworking, enthusiastic, reliable and approachable nature, along with your great communications skills & a willingness to learn will make you a great addition to our professional family.

Key Responsibilities

• Tenants and properties – Managing a portfolio of tenants with complex needs. Helping them sustain their tenancy by maintaining their household, paying bills and rent including managing arrears repayment where needed. Helping tenants with income maximisation, energy accounts, mental & physical wellbeing and social inclusion. This includes property management and repair recording for your portfolio.
• Team – Overseeing and Supporting other members of the tenancy support team in their roles by providing guidance in relation to tenancy sustainment and wellbeing.
• Benefits – Taking the lead on welfare and benefit claims such as housing benefit, universal credit, personal independence payments and employment & support allowance.
• Engagement – Working and liaising with our Tenant & Community Development Officer about planned workshops and projects.
• Reporting – Recoding progress of all actions and updating systems on a regular basis.

Skills & Experience Required

• Educated to a degree level or equivalent level of work experience in a relevant field
• Have a UK driving licence with access to a vehicle for work purposes
• A willingness to work towards a letting agent qualification (Letwell/ Safeagent/ PropertyMark)
• Excellent IT skills including use of Microsoft Office
• Demonstrable excellent written and verbal communication skills
• Highly motivated, self-driven and dynamic individual with a primary objective to help others reach their full potential
• Ability to work in a busy & changing environment with the flexibility to embrace change at short notice
• Able to cope under pressure and support team members to achieve positive outcomes
• Ability to take a person centred approach to tenancy support & sustainment
• A good knowledge of the welfare system, financial inclusion & mental health
• Act as introducer & representative with primary, secondary & third sector services through community networks & health partnerships
• Openness to experiences of and communicating with people with complex needs who may have experienced trauma
• Ability to maintain a non-judgemental attitude & have excellent listening skills
• Good analytical skills in gathering evidence with an emphasis on critical thinking and strategic planning of individual cases
• Work in harmony with all other HFG team members to ensure that the company’s core values are being met whilst striving for operational excellence across the board

About Us

Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic social business group. Established in 2013, with offices in Bridgeton & Dennistoun, we manage and own over 550 properties within Greater Glasgow & the West of Scotland.

Our focus is on leading by example in the private rented sector, creating safe happy homes for tenants and sounds investments for landlords. Our relationships and customer care standards with tenants and landlords alike set us apart from the rest of the industry.

Operating across all sectors of the private rented sector, we have in house expertise to enable us to provide help to tenants in areas including energy efficiency advice, financial health, interior design and employability. Our approach to tenancy support is what makes Homes for Good unique within the private rented sector.

Our Values

Home is the foundation of all of our lives, and we recognise the importance of a safe and secure home, and our responsibilities for the properties we manage. Our values underpin everything we do, and our day to day behaviours, as a team and as individuals, reflect these. They are:

How you feel is important to us.

We know that moving to a new home, or letting a property can be both exciting and stressful. We will always be a warm, friendly voice, providing straightforward help and advice. We are here to support you at every stage of your journey with us. We really want to help and we will want to make sure you always feel heard, respected and taken care of.

We offer real quality and our standards are high.

The quality of the homes we manage and own really matters. We want the level of service we offer and our attention to detail to be the best it can be. We are not perfect, but we try very hard! We aim high to inspire others to do the same too, and we never stop challenging ourselves to be better.

We know our stuff

We invest time and money in our training and professional development, keeping up to speed with current legislation, market trends and general business practice. We value and develop our community and industry networks to make sure we know what’s going on and benchmark ourselves against others in the social enterprise and property worlds. We are always learning, and you can rely on us to apply that knowledge in our work with you.

We always do the right thing.

Everyone has different needs and opinions. We treat everyone fairly and we will work hard to find the right solution in any situation. And if we make a mistake, we will own it, put it right, no question, and learn from it.

We don’t give up at the first hurdle.

When there is a problem, we will put time and effort into solving it. We will always go as far as we can to help you on a practical level, and we always have our thinking caps on about how can make things better.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

The Link Academy team works primarily with people with complex and chaotic backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, youth work and leadership award qualifications.

The Job

The purpose of the job is to support people to achieve their goals and aspirations through group work by providing opportunities to enhance their knowledge and skills. You will be responsible for recruiting, training and supporting the programme participants. You will support the achievement of high standards and provide monitoring information in relation to the project’s outcomes.

You will ensure that opportunities are provided to people equipping them with the skills to make a valuable contribution to the service and their wider community. You will support people into a positive destination whether that be re-engagement with education, training or employment. The Project Worker will provide support and offer guidance to programme participants, develop relationships with other agencies and services and actively promote LinkLiving’s programmes and services.

About You

in order to be considered for this role it is essential that you can demonstrate a good standard of education, e.g. standard grade passes (or equivalent) in core subjects such as English and Maths and also hold an SQA Assessor or willing to work towards it.

Experience of co-ordinating, developing and delivering training programmes is essential for this role.

As you will be working with people with complex needs/backgrounds you must have previous experience in this field.

Additionally, you must have the ability to drive and be able to travel between services, as required.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As a LinkLiving employee, you'll benefit from:

• A generous annual leave entitlement of 35 days pro rata per annum (including public holidays) rising to 38 days after completion of three years’ service
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Employer pension contributions starting at 5% and rising to 6% depending on employee contributions
• Access to a savings and borrowing scheme and much more!

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Our Edinburgh Young Persons’ Service provides visiting housing support and supported accommodation to people between 16 and 25 years old who live in Edinburgh. We support young people, who have been in care, experienced homelessness, trauma or any disadvantage to overcome the challenges they may face whilst helping them to achieve their own individual goals and shape their lives for a more positive future. This can involve finding a suitable home, learning the skills to manage it as well as possible, working through life challenges, trying new things, and learning to see the best in themselves and fulfil their unique potential. We also have supported flats which vary in the level of support offered to suit the needs of the people who live there.

The Job

We have an exciting opportunity for an ambitious and motivated Support Worker to join our team and improve the lives of people supported by our Edinburgh Young Persons’ Service.

In this role, you will be supported to work using a person centred and trauma informed approach and develop effective relationships with young people affected by a range of problems, supporting them to cope in difficult times and working towards a good life. You will provide emotional, practical and social support to enable people to live as independently as possible and make informed choices in all aspects of their lives.

In this role you will be responsible to manage your caseload independently and work flexibly around people's individual needs.

Full training will be provided for this. For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As a LinkLiving employee, you'll benefit from:

• A generous annual leave entitlement of 35 days pro rata per annum (including public holidays) rising to 38 days after completion of three years’ service
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Employer pension contributions starting at 5% and rising to 6% depending on employee contributions
• Access to a savings and borrowing scheme and much more!

Successful applicants will be required to register with SSSC within 6 months of their start date.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

An exciting new opportunity has arisen for a Mission Development Co-ordinator to support the development team in Scotland. Working closely with the Management Co-ordinator, you will play a key role in developing new Prospects groups, raising awareness among local churches, delivering training and encouraging spiritual development. You will also be responsible for developing resources and speaking at celebrations, church services and meetings. As such, you will be fully committed to our Christian beliefs and help us deliver a distinctly Christian service which will include praying for, and with, volunteers and our community. Therefore, these roles have an occupational requirement to be a Christian.

A self-starter, you will show initiative, be a strong communicator and have excellent presentation and interpersonal skills. You will be also highly motivated and enthusiastic and show strong organisational skills.

Whilst being part of a small team you will be predominantly working alone. You will be computer literate, a car driver and be expected to travel throughout Scotland.