Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the money advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Over the past four years, the Workforce Wellbeing Project (formerly the Adviser Wellbeing Project) has given us the unique opportunity to document the experiences of staff within the free money advice sector and support their wellbeing through research, training, and community building.

The Workforce Wellbeing Officer (WWO) will be a creative and passionate communicator who can incite engagement and discussion on wellbeing topics in an inclusive way; acknowledging the sensitivity of wellbeing topics and the need to break down barriers – personal and organisational – which affect how wellbeing is addressed and supported in the workplace.

MSPs are employers in their own right. In this vital role, you will become part of a team assisting casework and enquiries from constituents. You’ll work in a dynamic and fast paced environment to provide outstanding service for constituents.

Responsibilities

• Carrying out general office administration and acting as front of office for enquiries when required.
  • Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
  • Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
  • Drafting written correspondence such as emails, letters and requests for information.
• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

About You

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the role of advocating for those unable to do so for themselves.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have basic IT skills including using Microsoft Outlook and Microsoft Word.

Desirable

• Experience of using a case management system.

Interested in leading and supporting the business functions of the ALLIANCE?

The ALLIANCE has an opportunity to join our Corporate Services team as a Finance and Corporate Services Manager, with management responsibility for finance, HR, office management, facilities and IT.

You will provide high level administrative, strategic planning and operational support; manage financial matters and help with budgets and financial projections; help develop policies, rules and guidelines for the whole organisation; offer advice and support to senior management; prepare reports and submissions about the ALLIANCE's resources and operations and help with staff management.

You will have:

• Accounting qualification, ideally Chartered (ACCA)
• Proven experience of working in corporate services
• Previous experience of using Sage Line 50 accounts
• Ability to horizon scan to identify opportunities and risks
• Excellent organisational skills
• Experience of staff management within an organisation
• Experience of day-to-day management of the finance function
• Experience of managing the IT function within an organisation
• Experience of preparing budgets and quarterly management accounts, including variance analyses and reforecasting
• Experience of preparing and submitting VAT returns
• Experience of month end, quarter end and year end finances
• Demonstrable skills in business administration and leadership skills
• Excellent communication skills
• Experience of office management and ability to establish, oversee and develop the organisation’s infrastructure
• IT skills in word processing, spreadsheets, databases and financial packages
• Flexible approach

It would be desirable for you to have experience of:

• Understanding of membership organisations
• Experience of working with Boards and Committees
• Experience of working in the third sector

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days)
• 91 days public holiday (equivalent of 13 days) that can be taken flexibly
• Additional leave between Christmas and New Year
• Contributory pension scheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Corporate rates for gym membership
• Time off in lieu
• Cycle Scheme
• Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

Please note, this role is subject to a 6-month probationary period.