About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 29,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 515-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

If you’d like more information about this role, please contact recruitment@rcsed.ac.uk

About the Role

Working within the Digital Applications and Analytics Department, the postholder will work with the Intercollegiate Surgeons eLogbook, undertaking data analysis and reporting tasks.

There may be requirement for the role holder to work outside of normal working hours and travel for work occasionally.

Experience/Qualifications/Key Skills

This is a superb opportunity for an individual who is confident, methodical, organised and conscientious.

Holding a degree in a relevant field (e.g., Data Science, Statistics, Healthcare Informatics) you will be able to demonstrate strong proficiency in data analysis tools and software.

You will have the ability to work in a cross functional team delivering the eLogbook service and have an excellent understanding or relational and other data structures. You will collaborate with external intercollegiate bodies to further the knowledge and insights around surgical training in the UK.

You will have excellent communication and team working skills.

About the Role: We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and local volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using member insight gathered from local members.

Responsibilities:

At CSSC, we must ensure that our offer, both locally and nationally, provides our members with a great experience and enables them to do the things they love. To help us achieve this, you will:

• Support volunteers in delivering a regional and local programme aligned with CSSC's strategy, mission, vision, and values.

• Use the local member insight to deliver what our members are looking for, as well as introduce them to new opportunities and activities.

• Ensure adherence to operating processes, framework, and legislation.

• Enhance volunteer skills and experiences, celebrate volunteering, and attract new volunteers to CSSC.

• Collaborate with the Regional Chair and volunteers to monitor progress, attend local meetings, and evaluate the delivery of activities and events.

• Foster effective networking and collaboration across the team, champion best practice and seek out new ideas and ways of doing things.

• Attract, recruit, and induct new volunteers to ensure confidence and excellent service provision for our members.

• Ensure key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.

About You:

• Effective time and workload management skills.

• Resilient and flexible with the ability to work under pressure.

• Strong relationship-building and management skills.

• Ability to work independently and collaboratively within a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed.

• Committed to continuous improvement and innovation.

Key Skills & Experience: Essential

• Minimum of 3 years relevant volunteer management experience.

• Good working knowledge of MS Office including Word, Excel, and Outlook.

• Effective written and verbal communication skills.

• Full UK driving license (travel required).

Desirable

• A relevant degree or professional qualification in volunteer management (not essential but advantageous).

• Experience with building and working with high-performing teams.

• Working knowledge of CRM and digital Event Management Systems.

What We Offer:

• 24 ½ days annual leave + Bank Holidays.

• Free CSSC Membership.

• 90 minutes of wellbeing time per week.

• Flexible working arrangements.

• Excellent company pension schemes.

• Training and Development opportunities.

• Access to Employee Assistance Programme.

About Us:We are a not-for-profit membership organization with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organization values are Passionate, Progressive, Supportive, and Social.

We’re looking for an experienced Office Manager with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be an experienced Office Manager (minimum 2 years) with excellent IT and organisational skills, and meticulous attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits our headquarters has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• maintain efficient day-to-day routines as well as responding to the unexpected
• manage a budget and identify the most cost-effective solutions
• support the Receptionist team to triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information, preferably with a strong knowledge of GDPR rules (additional training will be provided)

Excellent communication skills are essential. The ideal candidates will be fully committed to our values, which can be found on our website. Experience of working with the deaf community and/or knowledge of BSL will be advantageous.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment is critical to our success. The Office Manager role is integral to achieving these objectives. We are looking for someone to be an integral part of our team, responsible for leading on all aspects of running the office day-to-day to enable our staff to deliver great work. The role reports to the HR Manager and will line manage our receptionist and administration support staff.

Key responsibilities of the role include:

Customer Service, IT, HR & Data Management

• support the HR Manager with administration for the recruitment process and other staff processes and documentation as required
• act as the first port of call for any IT issues and liaise with external IT supplier for support to resolve
• support the receptionist to manage all incoming enquiries and correspondence and ensure these are directed appropriately and recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• ensure the contact database is maintained effectively
• keep management informed regularly via performance reports

General Office

• oversee day-to-day office activities as main point of contact for all employees and visitors
• maintain supplies of office materials and other essential items, manage vendor relationships, and coordinate deliveries
• manage all aspects of space/infrastructure planning (e.g. moves, additions, changes to workstations)
• support the onboarding and induction of new staff and ensure all IT needs are met
• oversee mail room function to ensure incoming and outgoing mail and parcels and managed effectively
• manage the Bar Coordinator to ensure they provide excellent customer service to clients in an efficient manner and according to proper procedure and bar regulations
• manage the Fringe Festival venue

Health & Safety

• ensure maintenance and cleanliness of all spaces, instructing routine repairs as required
• oversee health and safety compliance, ensuring the safety of our employees and visitors at all times
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and develop a plan for out of hours office access arrangements for all user groups
• organise First Aid training and oversee First Aid response, including responsibility for the accident logbook

What’s on offer?

• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays)
• Day off for your birthday
• 24/7 access to an Employee Assistance Programme provided by Health Assured
• In-house Mental Health First Aiders
• Death in Service benefit
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Ongoing support for learning and development through our PDR process
• BSL Lessons if required