Around since 1923, SAMH is Scotland’s national mental health charity.
SAMH has represented the voice of people most affected by mental health problems in Scotland for more than 90
years.
Today, in over 60 communities we work with adults and young people providing mental health social care support,
services in primary care, schools and further education, among others. These services together with our national
programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work
to influence positive social change.
SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live
their lives fully, regardless of present or past circumstances.
This is a newly created post reporting to the Policy and Practice Development Manager. This role includes supporting
the Policy and Practice Development Manager to create, review or revise policies and procedures that affect
operational activities. You would be responsible for creating audit tools and programs to review various
processes in services to ensure standards are being followed. The role requires working with managers to discuss
continuous improvement actions and approaches with quality assurance, according to their services and external
regulation or monitoring.
The Quality and Practice Development Coordinator will work alongside senior/service management to review quality
assurance needs and identified audit actions relating to individual services, and to ensure compliance with any
external regulation or monitoring enabling services to exceed requirements.
Essential Duties and Responsibilities
• To lead in the development and implementation of systems used in the evaluation of services.
• To support and contribute to and assist with the implementation and roll out of the SAMH Quality Assurance
Framework.
• To support and contribute to the ongoing development of practice policies, processes, guidelines and support
materials, based on evidence, research and the latest thinking on practice standards and service
development.
• Implement continuous improvement tools/templates through the development and delivery of materials, workshops, and
vlogs.
• Lead in supporting the development of core skills of staff through staff development audit actions, service
assurance visits and planned mock Care Inspections. Identifying and leading with the Service Managers and
services to implement improvements.
• Produce a comprehensive project management plan, outlining all of the deliverables, tasks
*We are operating a flexible working policy at SAMH and will discuss with post-holder requirements of location office
base, ways of working and travel.
Travel across Scotland is likely to be required.