Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

The Administrator role will provide administrative support to the Distress Brief Intervention (DBI) service team. The DBI service is a Scotland-wide pilot project, testing a ground-breaking approach to addressing the emotional and psychological pain experienced by people in distress.

Working in partnership with frontline services, including Police, Ambulance service, Primary Care and mental health teams, the project provides rapid referral to focussed, short-term support, with the option of onward referral to longer-term support if required.

The Administrator will provide administrative support across a breadth of key functions, from securely handling information, supporting people accessing our DBI Service to collating paperwork and responding to general enquiries.

The postholder will take responsibility for managing their own workload and ensure they follow guidance to help the team meet their outcomes in a timely and efficient way. The postholder will also be expected to make suggestions and provide ideas to help the team develop new and better systems and procedures.

We are looking for an enthusiastic, committed person, with a ‘can-do’ approach to problem solving with a strong background in administration, or operations, with appropriate skills and experience.

This post can be done remotely or at one of our offices in Dumfries and Galloway.

Successful applicants for this post will require a Basic Disclosure Scotland, and a PVG Membership (this will be arranged by Change Mental Health during Induction)

Full job description can be downloaded below.

We protect and promote the human rights of people with mental illness, learning disabilities, dementia and related conditions.

We have two varied and interesting roles as Casework Officers for the right candidates to join our team on a full-time basis.

The role involves undertaking a range of administrative activities which will contribute to the fulfilment of the Commission’s duty to monitor the operation of the Mental Health (Care and Treatment) (Scotland) Act 2003.

You should have two passes at higher grade and five passes at standard grade or equivalent qualifications, including English and a numerate subject (or relevant work experience/qualification in Administration).

The role also requires proficient IT skills, with Microsoft Office packages, database input and management.

Telephone enquiry/call handling experience and a customer focused approach are essential along with the ability to communicate effectively.

You should also have proven administrative experience and experience of working under pressure and to deadlines, with excellent organisational skills and attention to detail.

The success of the role relies on team working so the ability to work as part of a team and with limited supervision is critical.

As an employer, we offer excellent terms and conditions of service including a generous pension scheme, a commitment to learning and development and access to an Employee Assistance Programme and comprehensive staff benefits.

We also offer a comprehensive range of HR policies including policies to help balance commitments at work and home and flexible working arrangements.

At the Commission we champion diversity, inclusion and wellbeing. We pride ourselves on being an employer of choice, cultivating a sense of belonging and providing a workplace where everyone feels valued. We aim to have a workforce which represents the wider society that we serve and therefore encourage applications from people of all backgrounds and under-represented groups.

Our office environment is modern, light, bright and green with superb views and is very close to Haymarket Railway station and transport links.

“Empathy is seeing with the eyes of another, listening with the ears of another and feeling the heart of another”

Alfred Adler

| Compassion | Integrity | Respect | Realising Potential | Inclusion |

Health in Mind is one of Scotland’s best-known and trusted Mental Health Charities. Established in 1982 we have evolved in response to need which means we actively promote positive mental health in local communities across Scotland. Our vision is straight forward, we build hope and live life through our values because people are at the heart of what we do.

We have a great opportunity for a number of experienced practitioners to join our team. You will bring compassion, integrity, positivity and reflection, delivering effective and high-quality support to those individuals who access support from Future Pathways.

Future Pathways offers support to people who were abused or neglected a child when they were in the Scottish care system. The service was established alongside the Scottish Child Abuse Inquiry and has expanded considerably since its start in 2016. Future Pathways’ aim is to help people live well. To change paths, enjoy life, succeed and grow.

Reaching our shortlist is straightforward providing you can say ‘yes’ to our list of ‘must haves’. You can start your journey now by simply downloading an application pack from our website but before you start your travels, please kindly make sure the following ‘fits’ into your career and personal attributions rucksack because life is a journey.

• We’d like a degree in Health and Social Care, Social Work or equivalent but, if you hold a recognised, relevant professional qualification at a minimum SVQ Level 4 with relevant workplace experience this works too.
• Up to date child and vulnerable adult protection knowledge together and ideally completion of suicide prevention training such as ASIST.
• You are an exceptional compassionate individual with experience of working with those in society who’ve faced personal challenges, childhood disturbance, abuse, separation, institutional care and trauma
• Curiosity, empathy and a focus on learning, empowerment, collaboration and self- awareness.
• Experience of personal outcomes focused approaches, working in partnership with people to set goals, agree plan and support people to achieve their potential.
• Able to hold hope and walk alongside someone on their journey, you are good at nurturing self confidence and supporting people to make positive changes in their lives
• Worked with staff in accordance with the statutory framework and requirement including GDPR, BACP, the SSSC and the Care Inspectorate.
• Knowledge of and positive engagement with Impact Evaluation and Quality Assurance Frameworks for the purposes of continuous improvement. and practice development.

With a great range of benefits including 30 days annual leave plus 10 public holidays and 2 wellbeing days, we work fulltime 36.25 hours per week.

Committed to Equality, Diversity and Inclusion, we embrace and encourage people from all walks of life, including welcoming applications from Neurodiverse individuals. It is important to us that you feel comfortable and confident and, as such, we are willing to adjust or adapt our application, interview and selection process to suit your needs, including working patterns and hybrid working wherever and whenever we can. Simply contact us and we’ll come back to you.

This role does, however, require periodic but not continuous office presence.