Muirhouse Housing Association, located in North Edinburgh, is seeking a passionate, enthusiastic and highly organised team player who is committed to providing excellent frontline services and making a positive contribution to the lives of those living within our communities.

While Edinburgh is one of the fastest growing and most prosperous populations in Scotland, it also experiences significant inequality. Muirhouse Housing Association are passionate about supporting our tenants and have a community focus on developing and creating positive partnerships with others in North Edinburgh.

As a Customer Services Assistant, you will play a key role in providing outstanding customer services to our tenants and wider community. You will work within a small staff team committed to providing the best possible services to those living within Muirhouse. As one of the main points of contact with the association you will be an integral part of helping build and maintain the positive relationships we have with our customers.

You should be able to demonstrate:

• Excellent administrative skills
• Excellent interpersonal, listening and communication skills with an understanding and empathetic nature
• Outstanding customer care skills and customer focused approach to service delivery
• A self-motivated, enthusiastic and flexible attitude to tasks
• Ability to engage effectively with customers, tenants, colleagues and external stakeholders
• Ability to achieve excellent performance results
• A positive and approachable attitude which meets the values of Muirhouse Housing Association

In return, we offer excellent terms and conditions of service, and are committed to supporting and developing our staff.

Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a retirement housing manager. Our retirement housing managers are responsible for the safety and security of our retirement complexes and passing on concerns about the safety and wellbeing of our tenants to their housing officer.

They are a familiar face in our communities and provide a comprehensive, high-quality housing management service to customers. Our retirement housing officers also work with our customers to help them use technology and access the online services available to them.

We’re looking for people who:

• are able to work on own initiative
• can respond to a crisis situation in a calm and practical manner
• are enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation;
• are passionate about delivering excellent customer service; and
• can work collaboratively with our customers and partner agencies

Applicants should have:

• at least two years’ experience in managing a retirement or similar scheme;
• a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;
• excellent interpersonal skills;
• knowledge of older people’s services;
• be able to clearly demonstrate awareness and commitment to ethos of retirement housing;
• elementary food hygiene certificate;
• previous experience of managing staff;
• basic IT skills; and
• demonstrative experience of managing a challenging workload.

We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package.

This post is subject to a Basic Disclosure check.

Do you want to make a positive difference to people’s lives? Come and join Wheatley Homes East as a Relief Retirement Property Manager.

About the role

Wheatley Homes East, a subsidiary of Wheatley Group, has a number of Relief Retirement Property Manager positions available for experienced and caring professionals..

At Wheatley, we are committed to building great homes, transforming neighbourhoods and helping customers get the most out of life.

As a Relief Retirement Property Manager, you will be responsible for the safety and security of the retirement property as well as passing on any concerns about the wellbeing of tenants to their housing officer.

At the heart of this you will become a familiar and trusted face in our communities, providing a comprehensive, high-quality housing management service to customers. Wheatley Group is Scotland's leading housing, care and property-management group and one of the UK's best-accredited organisations. Owning or managing over 93,700 homes, Wheatley delivers award-winning services to over 210,000 people across 19 local authorities in Scotland.

Our subsidiaries are united by a common commitment to excellence in all they do and a joint mission in 'Making Homes and Lives Better' for the people they work for and the communities in which they live.

Who are we looking for

The successful candidate(s) will be able to work on their own initiative and able to respond to a crisis situation in a calm and practical manner.

An enthusiastic and caring professional who can work, adapt and thrive in a fast-paced organisation that is constantly changing.

Passionate about delivering excellent customer service and able to work collaboratively with customers and partner agencies to support the continued development of our communities.

At least two years’ experience in managing a retirement or similar scheme with a qualification in Housing at SVQ2 level or equivalent, or willing to work towards this qualification.

Excellent interpersonal skills with knowledge of services for the elderly and able to clearly demonstrate awareness and commitment to the ethos of retirement housing.

An elementary food hygiene certificate is essential for the role.

Good written and verbal communication and IT skills are essential to enable a consistent approach within the team.

In the role, you will support the delivery of our five-year strategy. Digital inclusion will be a big priority, and you will work with customers to ensure they are able to embrace digital technology and access the online services available to them.

The role will involve covering staff annual leave and sickness leave in our retirement properties across Edinburgh between Monday to Friday, 9am – 1pm.

This post is subject to a Basic Disclosure check.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are pleased to invite applications for the above position within our Technical Team.

The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.

You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:

1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.

2. Administrative experience, record keeping, communication to support our operational priorities.

3. An awareness of Health & Safety compliance in relation to Asset Management.

4. Monitoring service satisfaction, mitigating complaints.

5. Effective day to day operational communication with internal and external stakeholders.