Social Work Scotland is the professional body for social work managers and leaders. We are a membership organisation with over 350 individual and corporate members. We exist to promote and support the development of the social work profession, and to inform, influence and improve public policy and public services.

We are excited to be appointing a Communications and Events Manager to communicate and showcase the work we do and to highlight the issues we are concerned about. Through this post we aim to ensure Social Work Scotland’s members understand how to get involved in our activities, and are informed about what we are doing on their behalf. The role will also make sure the work we do, and our positions on key issues, are highlighted to our partners and the wider public.

We are looking for an experienced, confident individual who is at ease communicating across all mediums (with a particular emphasis on digital media, specifically producing content and running social media accounts). You’ll have experience of engaging with the news and specialist media, and of shaping, organising and running events.

You’ll need to be highly organised and share the values and principles of a social work organisation, as well as feel confident to suggest new and better ways of working. We are a small dynamic team and you’ll need to have a flexible attitude to your work as we seek to provide the best service to our members.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

Change Mental Health is determined to be the leading source of information, advice and guidance on Mental Health and Mental Illness in Scotland. We want to make sure that everyone has the information and advice they need to make the right decisions for themselves and their families.

The role of Advice and Support Manager is instrumental in ensuring that we can do this and that the information, emotional support and advice we provide to people is consistent, accessible and of high-quality. This role will oversee all operational aspects of the service and will lead and coach the Advice and Support Team to deliver a flexible and person-centred service. This will involve creating, maintaining and developing policies and procedures to allow for the efficient, compliant and safe running of the service. The Advice and Support Manager will also ensure the team’s performance meets all legal and regulatory requirements, including the standards set out by the Financial Conduct Authority and the Scottish National Standards for Information and Advice Providers, and will build-in quality controls and checks around this.

As well as having responsibility for the operational delivery of the service, this role will also influence and shape the strategic direction of the Advice and Support Service. This will involve working with the National Services Manager to plan and develop a strategic plan for the service and play a key role in communicating this vision both internally and externally, as well as actively promoting the service. The Advice and Support Manager will also develop strategic partnerships, including working with MHUK, and communicate opportunities to work with partners with colleagues from across the organisation.

Setting up structures and systems to gather data and monitor the progress of outcomes will be a key part of the Advice and Support Managers role. The postholder will manipulate data effectively and produce reports which evidence impact for a range of stakeholders on a regular basis.

This role will also work closely with Fundraising Team and the National Services Manager to submit funding bids and source additional funding streams for Advice and Support activity.

This role would suit someone who is creative, adaptable and enjoys leading and motivating a team. You will have a sound understanding of the issues experienced by people with lived experience of mental illness and mental health problems. You will enjoy adapting services to meet the needs of people accessing the services and be confident in managing and leading change.

Key Responsibilities:

• Responsible for the day-to-day organisation and management of the Advice and Support Service #
• Set and monitor agreed KPIs and outcomes for the Advice and Support Service
• Manage all aspects of the service, including quality, processes and procedures, health and safety, managing risk; and staff training and development
• Manage and support the Advice and Support Team, ensuring all have a clear work plan which links into the organisations strategic plan and goals
• Recruit, induct, lead and manage staff and volunteers to ensure the highest levels of performance and standards of conduct at all times
• Provide regular support and supervisions sessions to staff and offer guidance and support to aid them in their role
• Identify gaps in knowledge, skills and experience of the Advice and Support Team and source appropriate training and support, as required
• Provide constructive and timely feedback to staff to allow for growth and development and work with the HR Team to formalise support, where appropriate
• Prepare reports as required and ensure these are accurate and of high-quality
• Lead on the promotion of the service, both internally and externally, and proactively source opportunities to do this
• Ensure that the service has an accessible pathway into user voice, participation and feedback mechanisms
• Develop and maintain strategic partnerships which strengthen the work of the team and create opportunities for advice
• and support activity and for the organisation as a whole
• Review cases and allocate to team members appropriately, based on capacity and experience
• Work with a range of key stakeholders, both internally and externally, to support the funding and development of the service
• Carry out regular service review and create and implement mechanisms to showcase impact
• Create, maintain and develop internal processes and procedures to ensure the safe and efficient delivery of information, emotional support and advice across the team
• Ensure that procedures and operational policies are implemented review these on a regular basis, building in mechanisms for quality control and checks around this
• Responsible for all health and safety elements of the team, including conducting risk assessments and mitigating risk
• Developing and maintaining internal databases, such as Advice Pro, to monitor impact and analyse data
• Work with key partners to create and develop referral pathways into the Advice and Support Service and promote Change Mental Health
• Build working relationships with people with lived experience of mental illness, or who care for someone with mental illness to inform the development of the service
• Ensure compliance with all legal and regulatory requirements, including those required by the Financial Conduct Authority
• Design and deliver relevant training throughout Change Mental Health, as needed and required
• Contribute to research and policy development tasks to support and inform national work
• Support the operational delivery of the service when required e.g. when staff are absent from work due to sickness or annual leave
• Keep up-to-date with all regulatory and legal requirements to ensure the service is compliant and adhering to expected standards at all times
• Contribute to discussions and consultation in my field on behalf of Change Mental Health and work towards integration of the service with others in the organisation
• Work closely with the wider Policy, Public Affairs and Communications department to deliver on the Change Mental Health Strategy

Benefits

Professional development including funded opportunities.

A generous 37 days’ holiday.

A 35-hour working week, enhanced sick pay & season ticket loan.

A great work life balance with flexible and blended working environment.

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial and medical advice as well as support with life’s challenges.

Enhanced sick pay and leave entitlements

Paid Mental Wellbeing Days

Cycle to Work Scheme

Blue Light Discount Card

About The Role

Enable Works is the largest employability and Equity, Diversity and Inclusion (EDI) service in Scotland, specialising in disability and health. We are committed to fostering inclusive and diverse workplaces and our mission is to partner with large employers to create environments that value and harness the unique contributions of every individual.

Your role as Inclusive Business Lead will be to support our EDI team, by establishing and nurturing relationships with large employers across the UK. As the Inclusive Business Lead, you will promote the importance of EDI, specifically focusing on disability inclusion. Your primary goal will be to drive the sale of our expert services, including consultancy and bespoke training solutions.

Main duties and responsibilities

Build and Maintain Relationships:

• Establish and nurture strong relationships with key decision-makers in large organisations.
• Understand the specific needs and challenges of each client and tailor solutions accordingly.

Promote EDI and Disability Inclusion:

• Advocate for the importance of Equity, Diversity, and Inclusion, with a specific emphasis on disability inclusion.
• Present compelling business cases for integrating inclusive practices in the workplace.

Sales and Consultative Selling

• Drive the sale of our expert services, including consultancy and bespoke training solutions.
• Conduct needs assessments and propose tailored solutions that align with clients' objectives.

Collaboration and Communication

• Collaborate with internal teams to ensure the delivery of high-quality services that meet client expectations.
• Communicate effectively with clients to provide updates, address concerns, and ensure overall satisfaction.

Market Research and Analysis

• Stay informed about industry trends, best practices and advancements in EDI and disability inclusion.
• Provide insights and recommendations to enhance our services based on market demands.

You will be accountable for:

• Meeting performance expectations and income targets
• Keeping accurate and up-to-date records
• Managing your time efficiently
• Maintaining client data systems
• Recording and gathering project information in line with your work plan and timescales
• Handling and storing information in line with Enable Works GDPR and data protection policy
• Reporting accurately on all activity as requested

Contribution to strategy

• Staying up to date with developments in the field of EDI and identifying opportunities
• Having a positive and flexible response to change
• Collaboratively working across the team on departmental delivery
• Taking part in our regular staff get togethers and sharing your experiences, challenges and successes

About You

• Skills you will bring
• We really need you to have these
• Ability to build relationships with employers, promote our EDI service and drive sales.
• Strong networking skills with the ability to connect with professionals in the field of Equity, Diversity, and Inclusion.
• Ability to manage your own workload and prioritise as needed
• Ability to meet and exceed targets
• Confident communicator
• Strong attention to detail
• Professional presentation and personality
• IT literacy
• A natural, professional relationship builder
• A full driving licence

Why

Our Equality, Diversity and Inclusion team supports employers to build inclusive practise into every area of their business and feel more confident in hiring disabled employees and supporting them in the workplace.

Employers will buy into into the concept of EDI, but first they need to buy into you. A skilled relationship builder, your clear communication and confidence in the subject area will instil trust on the part of the employer, giving them the confidence to invest in what you are selling.

Our culture is autonomous so that means we will trust you to develop relationships with employers, prioritising those with the potential to generate the most return. You will be required to travel to meet employers at the time/place that works for them and their business, so we need you to manage your workload and your time well.

We would love it if you had these

• Previous experience in a sales or business development role.
• Experience of building employer relationships.
• Basic data analysis skills to interpret and communicate relevant insights related to EDI and disability inclusion.
• Any relevant certifications or completed courses in EDI, disability inclusion, or related fields would be a bonus.
• Understanding of barriers people with disabilities face when looking for work and when in employment.
• Experience working in a performance focussed team
• Understanding of relevant policy and legislation

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme*
• Season Ticket Loans*

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

*Terms and Conditions Apply