Top job! Operations Manager
- Full time
- £33,146 – £35,441
- Glasgow
- Closing 7th February 2022
- Advertised from 24th January 2022
- 35 Hrs per Week
Role
The Advocacy Project is a rights-based organisation that applies the Principles, Standards and Code of Best Practice as defined by the Scottish Independent Advocacy Alliance (SIAA). The organisation is fast approaching a significant milestone, in that, 2022 will see The Advocacy Project organisation celebrate its 30th anniversary.
Due to the recent retirement of our long serving Operations Director, and following a subsequent internal promotion to that role, we now wish to offer the right individual an excellent opportunity to play a part in our achieving our organisational aspirations in terms of the future of our ‘Independent Advocacy’ provision as we embark upon a new 3-year agreement with the Glasgow City HSCP for the provision of ‘Independent Advocacy’ services.
We are looking for someone with the drive and clarity of vision to assist with the day-to-day and seamless delivery of our services across the East Renfrewshire, Glasgow City and South Lanarkshire HSCP’s to the benefit of our service users and key stakeholders whilst also helping The Advocacy Project to build upon its proud legacy.
The successful candidate will also have a key role as we continue to progress our COVD-19 Recovery Plan. The Advocacy Project is both soundly governed and well regarded, with a high performing, and talented leadership team in place. Moreover, the successful individual will be passionate about, and also committed to, our vision and mission to remain as one of Scotland’s leading organisations in terms of ‘Independent Advocacy’.
As a member of the organisation’s leadership team, the new appointee will lead a small team of Advocacy Workers in the day-to-day delivery of ‘Independent Advocacy’ services. Reporting directly to the Operations Director, you will be passionate about Quality Assurance and able to motivate, coach and support a small team of Advocacy Workers to deliver the highest quality ‘Independent Advocacy’ provision possible.
Internally you will be collegiate, an influencer and a reflective leader holding day-to-day accountability for thematic aspects of our work. Externally, the successful candidate will, proactively, build and then maintain relationships, whilst representing and promoting The Advocacy Project accordingly.
You will have an appropriate qualification, allied with relevant experience in a similar first line manager and/or supervisory type role where you actively contributed to your organisation’s strategic, business and service delivery objectives. You will also have relevant experience of leading positive change and improvement and be motivated to assist with the delivery of the objectives in our Charity’s Strategic Action Plan.
Whilst we are in the process of planning our transition back to that of office based working, The Advocacy Projects’ staff continue to work remotely at home and will continue to do so until it is appropriate to return to our office at Cumbrae House, Glasgow.
If you would you like the opportunity to lead one of our committed teams of Advocacy Worker’s and to be backed by a supportive Board of Trustees, CEO and wider Senior Management Team then please see the Operations Manager Job Description (JD) & Person Specification (PS) document for more information.
Informal enquiries about the Operations Manager post can be sent to us by email marked F.A.O of Shaun McWilliams, Operations Director, The Advocacy Project via our Finance & Personnel Lead- caroline@theadvocacyproject.org.uk
Application notes
Please note that the closing date for applications is 10.00 AM on Monday the 7th February 2022.
Furthermore, owing to the current public health situation, whereby, if it is possible, staff should endeavour to work from home, we are, regrettably, unable to accept applications by post. Therefore, completed Applications and Equal Opportunities Monitoring Forms should be returned to us via email - caroline@theadvocacyproject.org.uk
The selection process is scheduled to begin immediately after the vacancy closing date with the interviews having been planned in advance and these are now scheduled to take place on the 15th & 17th of February 2022.
Downloads
Major Tasks
To be a subject expert on benefits and welfare related areas.
Prepare and brief colleagues and departments as required.
Main Job Activities
1. To be a subject expert:
Understanding the rules, laws and regulations within the relevant subject area.
Review and highlight key information to colleagues from relevant literature, journals, and reports.
Identify areas of improvement for the organisation’s advice service, working with colleagues to implement strategic development plans.
Support relevant marketing and media activities.
2. To influence the operational processes associated with the relevant subject area:
Identifying and implementing key improvements across both advisor and customer journeys.
Strong depth of understanding related to enquiry patterns and trends.
Planning and horizon scanning to provide the most up-to-date information for our advisors.
3. Identify and develop collaborative partnerships with stakeholders within the subject area:
Partnership working with organisations we are currently engaged with, in addition to establishing possible new partnership opportunities with those we are not.
Monitoring, understanding, and responding to external consultations and changes within the relevant subject area.
4. Prepare and brief both senior colleagues and external stakeholders as required:
Regular development of reports and written briefings.
Inform and collaborate with our internal training department to influence training content.
Support advisory staff when required, providing subject specific guidance.
5. To undertake any other duties as reasonably requested by Line Manager.
As the Executive Officer at Forth Valley Advocacy you will join us at an exciting time in our development as we continue to deliver a recently extended contract for Independent Advocacy services in the Forth Valley area, currently extended until October 2024 with the option of extension to October 2025. This is a crucial post which will allow Forth Valley Advocacy to continue to provide high quality and person led Independent Advocacy services across the Forth Valley area.
As the Executive Officer, you will manage a team of energetic and enthusiastic Advocacy Workers, Team leader and Service Adminstrator. You will build strong partnerships with our funders, our referrers, external organisation, local communities and our colleagues in the NHS and Local Authorities. You will be the public face of Forth Valley Advocacy.
You will report and be accountable to the Chair and the Board of Trustees.
You will bring enthusiasm and leadership skills to the organisation during this exciting period of growth.
At present our office base is in Falkirk but hybrid working arrangements are in place, allowing for some working from home.
Purpose
We are currently in search of a passionate and experienced Learning and Development Trainer. This pivotal role is dedicated to crafting and delivering comprehensive training programs meticulously tailored to empower our staff members with the essential skills and knowledge they need. These programs are designed to enhance proficiency across our advice lines, encompassing benefits and debt.
It is essential that you have experience in welfare benefits and/or debt as well as delivering innovative and practical training.
Major Duties
Ensuring training courses are researched, created, and delivered to a high standard, using the latest developments and technology.
Monitoring and assessing the skill level of each member of staff within the organisation. Ensuring that all team members have the level of knowledge to perform at a high level.
Maintaining the external training accreditations awarded to the organisation.
Maintaining knowledge of the latest developments within the knowledge areas the organisation addresses as well as the latest learning and development techniques.
Senior Support Worker - Esmond Street Service
- Full time
- £30,818
- Glasgow (On site)
- Closing 11th April 2024
The successful candidate will play a senior and supervisory role in the operation of our Esmond Street Service: a 22 place supported living project for older people with learning disability and/or complex needs. The successful applicant will have experience of support planning and review systems, and will be in a position to work on a shift-rota basis. She/he will have experience in a supported living setting, the ability to work on their own initiative, and have a positive, empowering and flexible approach to the support of people with learning disabilities. The post requires the successful candidate to be involved in the supervision and development of the staff team; including training, developing systems, mentoring and auditing. She/he should also possess an appropriate qualification, or be willing and able to achieve this within an agreed timescale.
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