Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are pleased to invite applications for the above position within our Technical Team.

The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.

You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:

1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.

2. Administrative experience, record keeping, communication to support our operational priorities.

3. An awareness of Health & Safety compliance in relation to Asset Management.

4. Monitoring service satisfaction, mitigating complaints.

5. Effective day to day operational communication with internal and external stakeholders.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.

This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Skills

• Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
• General property management experience including environmental management.
• Can demonstrate effective supplier relationships and a customer care approach.
• Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
• Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
• Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
• An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
• Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
• Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
• Able to record and maintain accurate and up to date personal and numerical
• Data with knowledge of General Data Protection Regulations (GDPR).

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

Are you a confident, self-starting individual who is able to manage a varied workload? As a key team player, you will be able to contribute and enthusiastically deliver essential office administration requirements.

NYOS is currently seeking an Administration Officer as part of our Finance and Administration Team.

The Administration Officer will work closely with our Head of Finance and Administration to ensure that the wider NYOS team is supported to effectively deliver our work. The role will support the wider organisation to operate efficiently through the development and implementation of key new systems while maintaining and supporting ongoing operations.

It is an exciting time to work for NYOS as we build on an amazing legacy and develop new plans. We are looking for an Administration Officer who shares our ambitions and values and wants to be part of a small, friendly team that takes pride in nurturing and celebrating Scotland’s outstanding young musicians.

WorkingRite seeks to stop the cycle of deprivation and poverty that occur in so many communities across Scotland. We do this through our award-winning, youth employability programme, which sees practical work skills coupled with personal development, strengthened through a mentored work placement with a small, local business of the young person’s choice.

Our flexible, person-centred programme of training, support and work placements puts the young person at the heart of their future, helping those 15 – 24 years old who are furthest from the job market, to gain real skills and a foothold on the employability ladder. We have been operating as a charity since 2011 and in that time have supported over 3,500 young people into a positive destination. We currently operate programmes in Edinburgh, Glasgow, Argyll & Bute, Aberdeen and East Ayrshire.

WorkingRite have recently secured significant investment that will see us grow our work across the country. We have also recently appointed a new CEO who has a vision to see us increase our work in the 5 local authorities we already work in and expand into new areas of Scotland where the needs of young people are greatest.

All this means it is a very exciting time to be joining WorkingRite.

This new position will provide comprehensive support to WorkingRite’s administration requirements and Head office support in Whiteinch, Glasgow.

The role will see you support facilities related and administrative support tasks and maintain high quality and professional relations with all internal and external contacts and be the point of contact for the organisation’s external partners, stakeholders, and customers.

(This role is office based from our headquarters in Glasgow. We offer Flexible Working by default.)