Are you passionate about helping people to live a better life? Do you want to work for a charity where your health
and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team
where you will be supported to develop creative and flexible ways of working?
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is
important for us to find people who share our values, which are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way
they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show
kindness and concern for others)
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of
negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can
build on their strengths and aspirations in order to live their best possible lives. We support people through a
range of models including:
- Personal development and employability programmes
- Self-help coaching
- Supported
accommodation
- Care at home
- Housing support
- Befriending
- Social cafes
The Service
Link Academy has an excellent track record of supporting people to develop the personal resilience, practical and
emotional skills necessary for successfully moving onto their next steps in learning, personal development and
accessing further education and employment. The wide range of supports offered through this service are
delivered through a combination of group work and one-one interventions, along with access to accredited
training as part of its status as a learning academy and SQA Centre.
In addition to the intensive personal development and resilience-building support we offer, we also support people by
offering valuable work placements and a wide range of qualifications to support their progression, including
employability, independent living skills, youth work and leadership award qualifications.
We work closely with statutory and voluntary sector partners including Link Group subsidiaries, local authorities,
youth groups, mainstream education, careers services, employability services, NHS and job centres. It is through
these partnerships that we can engage with people who may benefit from getting involved with our service
The Job
The Service Manager will take a lead role in the development and delivery of Group-wide initiatives for service
users, tenants and customers, ensuring alignment with the ambitions of the Link Group Communities Strategy
employability pathway.
The Service Manager will participate in a range of external networks for the benefit of service users, acting as an
ambassador for the whole organisation internally and externally, and will negotiate effectively with external
funding partners to secure funding for service consolidation and development in conjunction with the Head of
Practice and Participation.
The Service Manager will be responsible for a range of services within the Link Academy team remit and will use their
knowledge of training and employability practice to lead, motivate, develop and supervise staff teams who
provide professional person-centred services to service users, tenants and customers.
The Service Manager will manage a complex budget of funding from Health, Local Authority, Scottish Government and
others including grant-making trusts, and manage a complex and extensive range of stakeholders.
About You
You will be educated to degree level and have a management qualification or extensive experience, combined with
experience in managing a service, service development and growth and managing complex budgets.
The successful candidate will be able to manage resources and performance effectively and set clear objectives, be
able to coordinate and prioritise resources and have experience in conflict management, with the ability to
remain focused in the face of conflicting demands.
You will require specialist knowledge and experience of working with young people, plus experience of working with
people with complex needs, experience of multi-agency working and the ability to problem-solve, balancing the
needs of a range of stakeholders including funders, staff and service users.
Also required is a knowledge and understanding of the employability sector initiatives and any legislative
requirements, plus experience of developing and delivering training programmes combined with the ability to
design and develop courses to be accredited to SCQF standards and knowledge of the use of evaluation methods to
ensure training is effective.
The successful candidate will have strong written communication skills including the ability to write clear and
concise reports and funding applications, a non-judgemental attitude and willingness to embrace diversity, the
ability to adapt to new environments and to work openly and honestly within a team setting, while being able to
manage effective relationships/partnerships with other voluntary and statutory agencies.
A Proactive approach to your own learning and development, a proactive approach to service user participation along
with the ability to drive and able to travel between services as required and a flexible, practical and reliable
approach, including being able to work flexible hours including evenings, weekends and public holidays as
required is also essential.
What’s in it for you?
As a LinkLiving employee, you'll benefit from a generous annual leave entitlement; a competitive pension; life
assurance and a comprehensive wellbeing package.
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new
PVG scheme membership or scheme record update.