An exciting opportunity has arisen for a dynamic and experienced manager to oversee the day-to-day management of Cruse Scotland West Area, this includes our teams in Ayrshire & Arran; Dumfries; Dunbartonshire; Glasgow & Greater Glasgow; Lanarkshire and Renfrewshire.

Candidates are required to have excellent interpersonal and organisational skills to provide managerial support, which is often provided from a distance.

Excellent communication skills are essential as the postholder is required to respond effectively to a wide range of enquiries which includes bereaved people. You will be required to establish effective working relationships with a range of Cruse Scotland volunteers and staff, as well as statutory funders and grant making trusts. Experience of volunteer management would be advantageous.

Due to the wide geographical spread of the role, the postholder will be required to travel occasionally to each of the service bases within our West Area; and to other locations within Scotland for meetings and training.

Whilst the role can be hybrid, we have recently secured a new office base in Glasgow so there will be a regular requirement to have a routine presence in the office.

We are a caring and compassionate team of 9 and, have a vacancy due to retirement, Supporting people living in the city of Perth and North Perthshire.

Assisting people who have been classed as homeless who may have been living in

temporary accommodation, sofa surfing, or fleeing abuse - the list is endless.

We provide 1:1 person-centred support to help people to sustain their tenancy. Getting to know the person, building trusting relationships, leading by example, and looking after ourselves and each other too.

Welcoming people with a wide range of skills and experiences – including those who have lived through life experiences.

We are flexible, humourous, and have a ‘can do’ spirit. Walking alongside people to help build their confidence and give them the tools so they can do this on their own.

Job Purpose

The role of a Floating Housing Support Worker (FHSW) will be to provide positive, practical, and emotional support to people who use our service, focusing on goals, promoting choices, and encouraging personal responsibility.

Multi-agency work, by building and maintaining effective professional relationships with a range of external partners we can ensure support for the people is tailored to their needs and their voices are heard.

People who use our services are often excluded from many other places and are often quite hard to reach, so a can-do attitude is essential. So our team are experts in building positive relationships with people who understandably find it difficult to trust others, demonstrating perseverance and resilience.

You will be responsible for maintaining your own caseload and service records. You will ensure that the service you provide is delivered in line with the Scottish Social Services Council’s Codes of Practice for Social Services

Any other duties directed by your Service Leader

Key Responsibilities

Warmth and Regard

• Treating people with kindness, dignity and respect
• Act with compassion and discretion.
• Recognises and values everyone (equality and Diversity).

Inclusion and Participation

• Builds local partnerships to understand the needs of each service locality
• To provide quality services to people through effective planning, monitoring,
• and reviews.
• Participating in organizational initiatives and opportunities to engage with
• colleagues and services across Simon Community Scotland
• Embracing technology in delivering your role.

Personalized and Creative

• Working with people to plan support that is person-centred and responsive to
• their needs and wishes being creative in your approach.
• Have a can-do attitude, to find solutions that are a good fit for someone, irrespective of who they are or the problem they have.
• Be intuitive, so when someone isn’t at their best, quickly recognize there’s probably something else going on and find ways to respond with care.
• Being adaptable and flexible, as things can change quickly.

Partnership and Collaboration

• Working and building a positive relationship and working in partnership with other
• providers.
• Deliver evidence-based outcomes for people.
• Demonstrates and promotes resilience

Leadership and Learning

• To act as an advocate, or facilitate advocacy, where appropriate by acting on behalf of
• people who use the service
• Ensure your practice complies with all SCS policies & procedures, with particular
• reference to HR, health & safety, equalities & diversity and confidentiality
• Maintaining SSSC registration and PVG membership
• Keep abreast of developments within the field and undertake relevant training and learning development as necessary and sharing with others.

Person Specification

Training and Qualifications:

Essential:

• SVQ 3 social care or willingness to work towards
• SSSC Registered or willing to become so

Desirable:

• Trauma-informed practice
• Assist/MHFA/SafeTalk trained

Experience:

Essential:

• Being creative in working alongside people.

Desirable:

• The lived experience of homelessness
• Experience working with a range of agencies as a team
• Networking and connecting skills

Knowledge and Skills:

Essential:

• Understanding of the issues faced by people who use services
• Understanding of regulatory requirements including SCSWIS, SSSC, HSCS
• Good digital skills or desire to learn

Desirable:

• Knowledge and understanding of homelessness, addictions, and mental health
• Evidence of good communication skills, written, verbal and digital

Personal:

Essential:

• Able to lead by example.
• A team player.
• A desire to learn and to develop innovative practice
• Flexible, responsive

The Community Link Worker programme, funded by EVOC & Edinburgh Health & Social Care Partnership, is delivered in partnership with GP Practices and the 3rd sector to support people to live well through strengthening connections between community resources and primary care.

The Community Link Worker will be employed by Caring in Craigmillar and will work as part of two practice teams (Restalrig Park and Baronscourt) in North East Edinburgh, to provide 1:1 person-centred and practical supports to people in contact with the GP practice team.

Taking a person-centred approach, you will work with individuals to enable them to identify personal outcomes and priorities for their health and well-being and link them to local, city and national activities and support services.

The postholder must have experience of working with people who are facing complex social and emotional circumstances, a strong understanding of the challenges affecting people living in areas of disadvantage in relation to living well, extensive effective interpersonal skills in working with people on a 1:1 basis as well as experience in networking and relationship building with other professionals and organisations.

PVG: This post requires membership of the Protecting Vulnerable Groups (PVG) Scheme. Application will be processed for the successful candidate.