Would you like to join an organisation that is committed to delivering quality and affordable homes with excellent customer service? We recognise that by putting our tenants and customers’ voices at the heart of what we do, we can better support our goals of improving lives, homes and communities.

We are launching an exciting new initiative called Reach and Connect, a two-year project to build relationships with our customers and expand our support to our communities into the future,and are now looking for suitable candidates to help us move forward on this agenda.

We are looking for a skilled and enthusiastic individual who can support our communication activities as well as deliver our community engagement strategy. We believe that great people make a difference to our business and welcome interest from candidates from a range of backgrounds.

You will have excellent communication, interpersonal, project management and professional skills and be a team player with a positive attitude and clear customer focus. Ideally, you will have experience in the areas of communications, engagement and customer service.

The post holder will assist Atrium to advance its Tenant Engagement and Empowerment Strategy, engaging with tenants, local community groups and external stakeholders, to better understand their needs and aspirations for the services they receive, and to ensure their views are expressed and considered in the decision-making process, with future services tailored to meet their needs.

The successful candidate will be required to deliver a professional, reactive and proactive service to support the communication, values and objectives of Atrium. You will help to pull together content for our publications, website and social media, and design high-impact campaigns to communicate key messages to our customers about the services we provide.

You will also have strong skills in building relationships and experience of partnership working as well as good IT skills.

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!

*Our staff currently work from home one day a week on a day chosen to best suit the business and its customers’ needs.

Do you want to make a positive difference to people’s lives? Come and join Wheatley Homes East as a Relief Retirement Property Manager.

About the role

Wheatley Homes East, a subsidiary of Wheatley Group, has a number of Relief Retirement Property Manager positions available for experienced and caring professionals..

At Wheatley, we are committed to building great homes, transforming neighbourhoods and helping customers get the most out of life.

As a Relief Retirement Property Manager, you will be responsible for the safety and security of the retirement property as well as passing on any concerns about the wellbeing of tenants to their housing officer.

At the heart of this you will become a familiar and trusted face in our communities, providing a comprehensive, high-quality housing management service to customers. Wheatley Group is Scotland's leading housing, care and property-management group and one of the UK's best-accredited organisations. Owning or managing over 93,700 homes, Wheatley delivers award-winning services to over 210,000 people across 19 local authorities in Scotland.

Our subsidiaries are united by a common commitment to excellence in all they do and a joint mission in 'Making Homes and Lives Better' for the people they work for and the communities in which they live.

Who are we looking for

The successful candidate(s) will be able to work on their own initiative and able to respond to a crisis situation in a calm and practical manner.

An enthusiastic and caring professional who can work, adapt and thrive in a fast-paced organisation that is constantly changing.

Passionate about delivering excellent customer service and able to work collaboratively with customers and partner agencies to support the continued development of our communities.

At least two years’ experience in managing a retirement or similar scheme with a qualification in Housing at SVQ2 level or equivalent, or willing to work towards this qualification.

Excellent interpersonal skills with knowledge of services for the elderly and able to clearly demonstrate awareness and commitment to the ethos of retirement housing.

An elementary food hygiene certificate is essential for the role.

Good written and verbal communication and IT skills are essential to enable a consistent approach within the team.

In the role, you will support the delivery of our five-year strategy. Digital inclusion will be a big priority, and you will work with customers to ensure they are able to embrace digital technology and access the online services available to them.

The role will involve covering staff annual leave and sickness leave in our retirement properties across Edinburgh between Monday to Friday, 9am – 1pm.

This post is subject to a Basic Disclosure check.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Manor Estates Housing Association is seeking to recruit a full-time Housing Assistant to join our busy Housing Management Team.

The successful applicant will be able to demonstrate

- Excellent administrative skills

- Skills in the standard office ICT packages, specifically Word and Excel

- Excellent telephone and face-to-face customer engagement skills

- Previous experience and/or the ability to learn (with appropriate training) the operation of our housing management software system

- Previous experience of working in a social housing environment

- A willingness to work as part of a small team

- The desire to ‘make a difference’ to our organisation

Previous experience of working in a housing environment is desirable.

The starting salary for this post is £27,440 (pay award pending). Key terms and conditions are noted below:

- 25 days annual leave

- 15 days public holidays

- 35 hours working week, flexible working applies

- SHAPS Pension Scheme (Pension Salary Sacrifice available)

For an informal chat about the post please contact Alasdair Fraser at either afraser@manorestates.org.uk or 0131 510 8540 option 5.

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Homes East as Project Worker.

About the role

Wheatley Homes East, part of Wheatley Group, provides affordable housing and outstanding services for people in its communities across Edinburgh, the Lothians and Fife.

Dunedin Harbour provides temporary accommodation to individuals who are homeless. Staff provide 24-hour support with a range of needs and to develop independent living skills to enable service users to sustain future accommodation. The service is managed by Wheatley Homes East in partnership with the City of Edinburgh Council.

We now have a great opportunity for a Project Worker to join our team at Dunedin Harbour.

Who are we looking for?

As a Project Worker you will work as part of a team to provide high quality support to ensure there is a supportive and safe living environment for all service users.

Excellent verbal and written communication skills, customer service skills, IT literacy. A professional qualification in housing / care support or allied discipline is desirable, experience of paid or voluntary work at a similar level is essential.

The position is subject to a PVG check.

The benefits we offer

As part of Wheatley Group, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.