You will manage the reception service in the Advice Place; providing initial information to users, and triaging enquiries to advisers; managing adviser appointments. You will also carry out day to day administrative tasks, including supporting the efficient statistical monitoring and reporting of the service.
The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, guidance, advocacy and support.
This role has previously been a fully in-person role and due to a significant part of the role being to provide an in-person reception service we envisage the role being a fully or mostly in-person role in the future. However, the role may require some hybrid or home working at times to respond to changing pandemic measures. The service operated pre-Covid mostly via in-person drop-ins and appointments, but is currently operating as a predominantly appointment based service delivered in a hybrid way with appointments in-person, online and by phone and initial contact via email, phone and at our welcome desk.
To find out more and to apply, please visit our website.
Closing: 12th January 2022