Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator to join our busy South East Recovery Service. Service. Our Administration team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.

Duties for the post include dealing with initial queries, welcoming service users and professionals into the service, signposting within the service and the community. The postholder will be expected to maintain a clean office environment with thorough attention to detail and a great telephone manner. A large focus of the role is on data input to Change Grow Live’s own database system and DaiSy, the national government reporting tool. Accurate input and attention to detail are critical for this role as is ensuring the data is kept up to date. The ability to extract data and provide reports on service activity and goals will also be required.

The successful candidate will have experience of providing administrative support in a service-based organisation, a good knowledge of general office procedures, excellent IT and literacy skills, and the ability to accurately manage databases and spreadsheets. They will also need good interpersonal skills as team working is essential in this role

An exciting opportunity in a creative environment at Mayfield House, Dalkeith. We are looking for an experienced individual to provide administrative and secretarial support to the Day Service Managers and Workshop staff and assist with general organisational activities, as well as supporting members within the building or workshops on occasions.

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 32,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 515-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

About the Role

Reporting to the Head of Financial Reporting, this role responsible for providing management accounting and business partnering services to the College, including the preparation of the committee reports, monthly management accounts and ad-hoc reporting to support business needs.

Experience/Qualifications/Key Skills

This an exciting opportunity to be part of a new growth story, managing financial accounting and playing a pivotal role in shaping the financial success of a forward-thinking college, with a global footprint and a commitment to delivering world-class medical education.

You will have or be working towards a recognised CCAB accounting qualification (or qualified by equivalent experience), excellent knowledge of management accounting and a thorough understanding of being a finance business partner. You will be capable of taking an active role for the College financial forecast and budget setting, as well as the monthly reporting cycle. You will possess first class accounting skills, a proven ability to work to deadlines and to contribute to the ongoing development and improvement of financial systems, processes and reporting. Specific knowledge of the charity sector would be an advantage.

You will be a professional, reliable, respectful innovator, with an inclusive, proactive and flexible approach to work as well as having good interpersonal communication skills. Integrity is also a key attribute in this role, reflecting one of the key values of the college.

We’re looking for an enthusiastic Receptionist with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be customer-focussed, with excellent IT and organisational skills, and strong attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits us has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• provide an efficient and customer-focused reception service, creating a welcoming environment for clients, visitors, and colleagues
• maintain efficient day-to-day routines as well as responding to the unexpected
• triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information

Excellent communication skills and proficiency in BSL are essential (minimum level 3).

The ideal candidate will be fully committed to our values, which can be found on our website.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment are critical to our success. The Receptionist role is integral to achieving these objectives. We are looking for someone to provide a high level of front-line support to enable our staff to deliver great work. This role reports to the Office Manager.

Key responsibilities of the role include:

Customer Service

• welcome visitors and determine the nature and purpose of visit and direct them accordingly
• deal with daily inbound enquiries via post, phone and email and transfer these to the most appropriate member of staff or department
• ensure all contacts and enquiries are recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• manage meeting room availability and set up for internal and external clients

General Office

• monitor office supplies and order and distribute new supplies as needed
• support mail room function to ensure incoming and outgoing mail and parcels are managed effectively
• provide general administrative support, such as scanning, photocopying, printing, and management of confidential waste
• support colleagues to prepare for events, including IT set-up and refreshments
• undertake such other duties as required from time to time by the Office Manager

Health & Safety

• support the Office Manager with health and safety checks, including maintenance of the accident log, first aid supplies etc
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and support out of hours office access arrangements for all user groups
• help ensure Albany Street is clean and tidy, with responsibility for public spaces, kitchen areas and recycling collections
• record any reports of health and safety concerns and ensure these are acted upon

What’s on offer?

• Occupational pension scheme with employer contributions of 6%

• 32 days leave pro rata (inc bank holidays)

• Day off for your birthday

• 24/7 access to an Employee Assistance Programme provided by Health Assured

• In-house Mental Health First Aiders

• Death in Service benefit

• Access to the Cycle to Work Scheme and IT Voucher Scheme

• Ongoing support for learning and development through our PDR process