Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer
communication, training and engagement to make a difference? Then join Shelter as a Volunteering Experience
Officer and you could soon be playing a vital role within our thriving Volunteering team.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain
struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the
threat of eviction. So, we are striving for change, with individuals, in communities, across society, and
leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause
to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the
core of the escalating housing emergency. We believe that to win that fight, we must be representative of the
people we are here to help and those who support our movement for change. In all our people decisions, we take
pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly
About the team
Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive
impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that
volunteers are a vital part of our growing movement for change. That’s why we engage more than 2,000 volunteers
in our shops, Hubs and local communities. Put simply, it’s an exciting time for volunteering in our communities
as we develop new volunteering opportunities to realise the potential of engaging volunteers in our fight
against the housing emergency.
About the role
An exciting new role within the team, you’ll be instrumental in ensuring a quality, inclusive volunteering experience
that equips volunteers and connects them with our cause. Indeed, you’ll have responsibility for cohesively
managing all resources and communications that directly support the volunteer experience, including our monthly
Volunteer News, a Volunteer Handbook and volunteer learning content. Managing a planned approach to updating and
improving resources and developing new resources and methods of engaging with volunteers will be important
aspects of the role too. And, when it comes to delivering Volunteer Forums in England or working with the
Volunteer Coordinator in Shelter Scotland to plan an approach to forums that’s inclusive and serves the needs of
volunteers, again we’ll count on you to deliver.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself
and achieve success based only on your merit.
Already with experience of supporting the involvement of volunteers, you have a good understanding of what makes a
quality volunteer experience from attraction through to exit. You’re also used to designing and developing
learning content, planning and delivering presentations and facilitating training and workshops. What’s more,
you’re confident and creative using a range of communication methods, including using the written word to engage
audiences across different comms platforms. A proven ability to plan and coordinate projects and prioritise your
workload is also required, as is an innovative, solutions-focussed approach. Comfortable working both on your
own initiative and collaboratively, you’re also proficient using Microsoft Office applications to create
We’re recruiting to a number of roles in the Volunteering Team in May. If this role has sparked your interest and
you’d like to know more, or you’d like to find out about the other roles available and to get a feel for the
team and for Shelter, we warmly welcome you to an online info session with Volunteering Team members from
12.00hrs to 13.00hrs on May 18th. Please email firstname.lastname@example.org to book a spot
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and
interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to
work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support
and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re
here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of
our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of
those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to
observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with
*Can be based in any of these locations – remote or hybrid working or Bristol, Birmingham, Norwich, Bournemouth,
Merseyside, Manchester, Blackburn, Newcastle, Plymouth, Sheffield, Edinburgh, Glasgow, Dundee or Aberdeen, with
travel to volunteer forums as needed.