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- Advertised from 3rd December 2021
- + excellent benefits including 30 days holiday and flexible working
Role
Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
Shelter Scotland TOAS provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing and welfare benefits law, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.
About you
We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
Application notes
Closing date: 16 December 2021 at 11.30pm
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
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About Us
Our aim is to find routes out of homelessness and into independent living for the people we support every day. Alongside our services, we have two social enterprises, that provide vital income for our charity as well as volunteering and training opportunities for people using our services and the wider community.
About The Job
Our people are at the heart of the organisation and this role supports our team through all aspects of their time with Four Square. The postholder will oversee recruitment, deliver organisation inductions, support managers, monitor and arrange skills training and help deliver our payroll function. The role will have lead responsibility in delivering our organisational development programme Impactful People.
This is varied role working across our services and social enterprise which comprises of over 100 staff, volunteers, and students on placement. The postholder will gain exposure to a wide range of HR aspects and will play a key role in supporting the team.
All Four Square employees must complete a Basic Disclosure and provide evidence of the outcome when received from Disclosure Scotland.
Main Responsibilities
- Oversee recruitment, onboarding and deliver organisational inductions to new staff;
- Oversight and maintenance of the HR database, including producing regular reports to provide KPIs as well as ad-hoc reports when requested;
- Responsible for the administration of the employee assistance programme;
- Produce payroll reports for monthly payroll;
- Work with managers in handling employee relations matters including, investigations disciplinary or grievance issues, providing appropriate and timely support and maintaining appropriate records;
- Provide support to Director of HR and Corporate Services on relevant HR matters and support the delivery of Impactful People, our Organisational Development programme
- Produce a monthly staff newsletter, supporting the culture and providing information to all our staff;
- Able to step in to support business critical functions in the central team when required (full training provided);
- Conduct exit interviews and collate data on reasons for leaving;
- Any other tasks which support the HR and payroll functions within Four Square.
Employee Benefits
- 35 days holiday including public holidays.
- Pension with People’s Pension (employees 3%; employers 5%).
- Casual dress code.
- On-site parking.
- Access to Organisational Development Programme.
- Access to advice and support through our Employee Assistance Programme.
- 15% staff discount plus free delivery for items purchased in Edinburgh Furniture Initiative.
- 20% staff discount at Four Square Park Cafe *excluding alcohol.
- Access to exclusive deals and discounts through our HR platform.
- Access to a staff support fund to help with unexpected one-off costs.
- Involvement in Four Square’s strategy planning.
Required Qualifications and Skills
- At least three years’ experience of working in HR and ideally a qualification in HR, working towards a qualification.
- Ideally a Chartered member of CIPD or working towards membership.
- Proven ability to multi-task and prioritise an everchanging workload.
- Ability to take responsibility to proactively resolve issues and provide support in challenging situations.
- Strong communication skills, both written and verbal. Ability to build relationships at all levels across the organisation and with external stakeholders.
- Detailed focus, highly organised and able to plan and organise work with strong attention to detail.
- Advanced skills in MS Office Packages; and remote meeting technology.
- Office based to ensure collaboration with stakeholders and a consistent presence in the organisation.
Reports to: Director of HR and Corporate Services
About Us
Our aim is to find routes out of homelessness and into independent living for the people we support every day. Alongside our services, we have two social enterprises, that provide vital income for our charity as well as volunteering and training opportunities for people using our services and the wider community.
About The Job
This is a key role in the organisation supporting the Chief Executive and Leadership Team (LT) to execute and deliver the strategy. You will be a highly visible and pivotal member of the team arranging support and access to the LT and the Board of Directors. You will report to the Director of HR and Corporate Services, supporting the CEO and others with a range of diverse tasks and activities.
All Four Square employees must complete a Basic Disclosure and provide evidence of the outcome when received from Disclosure Scotland.
Main Responsibilities
- Proactive management of CEO and Leadership Team (LT) diaries. While acting as first point of contact for those seeking the CEO, diverting requests as appropriate.
- Provide proactive support to board members including recruitment, induction, SharePoint and events.
- Organises meetings including drafting papers for meeting and minute taking.
- Manage key governance documentation and KPI information.
- Other tasks as required to ensure overall administrative responsibilities of Four Square are met.
Employee Benefits
- 35 days holiday including public holidays.
- Pension with People’s Pension (employees 3%; employers 5%).
- Casual dress code.
- On-site parking.
- Access to Organisational Development Programme.
- Access to advice and support through our Employee Assistance Programme.
- 15% staff discount plus free delivery for items purchased in Edinburgh Furniture Initiative.
- 20% staff discount at Four Square Park Cafe *excluding alcohol.
- Access to exclusive deals and discounts through our HR platform.
- Access to a staff support fund to help with unexpected one-off costs.
- Involvement in Four Square’s strategy planning.
Required Qualifications and Skills
- Able to demonstrate recent experience of providing administrative support to senior stakeholders in a fast-paced environment.
- Ability to multi-task and prioritise with an everchanging workload.
- Ability to proactively provide support in challenging situations to resolve issues.
- Strong communication skills, both written and verbal;
- Ability to build relationships at all levels across the organisation and with external stakeholders.
- Highly organised with strong attention to detail.
- Advanced skills in MS Office Packages; and remote meeting technology.
- Able to be mainly office based to ensure collaboration with stakeholders and a consistent presence in the organisation.
Family Mediator (Homelessness)
- Part time
- £30,614 – £33,894 pro-rata
- Edinburgh based with occasional travel to East and Midlothian (On site)
- Closing 6th May 2024
Are you a skilled mediator with a collaborative approach and the ability to make a difference to the lives of young people and their families?
If so, this role could be for you!
About the service
Cyrenians Mediation & Support service has been working with families in Scotland since 2006. We know family breakdown is the main cause of youth homelessness in Scotland, which is why we endeavour to ensure every young person we work with has a safe home environment and the strong relationships that make this possible.
About the role
This role is part of the Promise Partnership Project - Youth Justice & Rights. You’ll be working with young people and their families, carers or guardians, to offer a mediation process that will help them address conflict before it leads to the young person becoming homeless.
The people we work with experience varied challenges, including: involvement in the criminal justice system; substance abuse; being in the care-system; and adverse childhood experiences.
In collaboration with our Family Outreach Workers, you will offer mediation to support the whole family to provide a safe space that will help them achieve a positive outcome (i.e. the young person remains at home, or moves out in a planned way).
About you
We are looking for a qualified and experienced mediator. You will be an excellent communicator who is able to build trusting relationships with people from a range of different backgrounds.
You should also be:
- Well organised
- Effective with your time management.
- A strong team player
- Committed to providing the highest quality of support
- Able to demonstrate our values of compassion, respect, integrity, and innovation in the work that you do.
How we will support you
You’ll be part of a small team, led by a supportive manager. There will be
great opportunities for you to learn and develop, while sharing your skills and experiences. You will have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.
About us
At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.
You can find out more about our impact and our values online.
Family Outreach Worker
- Part time
- £25,101 – £27,907 pro-rata
- Edinburgh based with occasional travel to East and Midlothian (On site)
- Closing 6th May 2024
Do you want to support young people and families to resolve conflict? Do you want to work for an organisation that strives to prevent youth homelessness?
If so, our Family Outreach Worker role could be for you!
About the service
Cyrenians Mediation & Support service has been offering mediation and support to families in Scotland since 2006. We know family breakdown is the main cause of youth homelessness in Scotland, which is why we endeavour to ensure every young person we work with has a safe home environment and the strong relationships that make this possible.
About the role
This role is part of The Promise Partnership Project - Youth Justice & Rights. You’ll be working with young people and their families, carers or guardians, to offer tailored support and a safe space to help them address a range of issues that may be contributing to family conflict.
The people we work with experience varied challenges, including: involvement in the criminal justice system; substance abuse; being in the care-system; and adverse childhood experiences.
Working in collaboration with a Mediator, you will be supporting families to engage with the mediation process and other relevant interventions, to reduce the chance of the young person becoming homeless.
About you
We are looking for a motivated individual with excellent communication skills and experience of supporting children young people and/or families.
You should also be:
- Well organised and effective with your time management.
- Flexible and creative in your approach
- A strong team player
- Committed to providing the highest quality of support
- Able to demonstrate our values of compassion, respect, integrity, and innovation in the work that you do.
How we will support you
You’ll be part of a small team, led by a supportive manager. There will be great opportunities for you to learn and develop, while sharing your skills and experiences. You will have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.
About us
At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.
You can find out more about our impact and our values online.
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