Citizens Advice Edinburgh works in partnership with the Edinburgh Integration Joint Board to deliver an outreach advice service from 8 GP Practices in Edinburgh. 3 part-time staff members provide weekly sessions for these sites. From 17th January 2022, the Scottish Government will fund 14hrs of additional time at 2 of these practices. The advertised role is part-funded via both these streams hence please note the different contract term-lengths stated on Page 1. There is a possibility that both funding streams will be extended.
The present vacancy comprises ½ day client contact and ½ day follow-up work for each of the following practices:
Niddrie (Scot Gov)
Craigmillar (Scot Gov)
And 1 day client contact and 1 day follow-up work for Gracemount (EIJB), however the specific practices served may change.
During the pandemic the advice service has been delivered to clients by phone however face-to-face delivery will resume when the practices can accommodate this.
The project delivers welfare rights and health-related advice to patients of the named practices. Research indicates that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. Embedding advice services within GP Practices has also been shown to reduce repeated contact between patients and GPs, and to successfully engage clients who have not sought advice elsewhere.
The successful candidate must be experienced in giving advice, particularly in relation to benefits, including appeal and tribunal work. They must have an understanding of the role within the healthcare environment and the impact of poverty on health.
The post holder will be required to assertively develop and maintain links with NHS staff, Community Link Workers, CAE specialists and external agencies.
The health sector can be a challenging environment in which to work. Clients are frequently extremely unwell and may present with multiple, complex advice issues. In addition to possessing the necessary practical knowledge, candidates will therefore require energy and resilience to make the project a success.
An application pack is available for download below.
Application deadline: Wednesday 8th December 2021 at 5pm
Interview date: 13th & 14th December 2021
Interview location: Via video call (Zoom)
Interview format: 50-minute interview
Please email your applications to email@example.com