This vacancy has now closed

Direct Marketing Executive (Retention)

  • Part time
  • £26,081 pro-rata
  • Home-based (UK)
  • Closing 5th December 2021

  • Advertised from 22nd November 2021
  • 28-35 hours per week. Salary pro rata not not full time


Do you want to play a pivotal role in raising the funds we need to provide our life-changing services for deaf children and their families?

In 2021/22 the National Deaf Children’s Society aims to raise £24.5 million to fund our range of services and campaigning work. Around 90% of this will be generated through the activities of the Supporter Marketing team. We have ambitious plans to continue the growth that has seen us more than double fundraising income since 2005, allowing us to extend the reach of our services for deaf children and young people.

As the Direct Marketing Executive, you will be responsible for delivering supporter retention campaigns for our 160,000 National Deaf Children’s Society and Deaf Child Worldwide regular supporters and 35,000 cash and raffle donors. You will ensure our campaigns are delivered on time and budget, including direct marketing appeals, raffles, telephone reactivation and upgrade campaigns, supporter magazines, and online communication channels.

Working as part of the Supporter Marketing team you will contribute to planning and implementing our supporter retention communications, finding new ways to improve supporter commitment and satisfaction and increase retention rates.

You will have experience in marketing or fundraising either within a charity or other environment. You will be an effective communicator with strong project management skills and good creative/copywriting skills. Previous experience of telephone fundraising is an advantage.

The post is offered at either 28 or 35 hours (4 or 5 days) per week depending on the successful applicant’s preferences. This is a fixed-term post expected to start in January 2022 and is expected to run until February 2023. The role is home-based, though travel to the London office and other locations may be required on an occasional basis.

Application notes

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. Please note that we do not accept CVs.

Currently, the application process works best on desktop/laptop devices.

The closing date for applications is on Sunday 5 December 2021 at 23.59.

We expect interviews to be held remotely during December 2021.

Please note: we will be reviewing the applications on a rolling basis.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.

Additional information about the support we offer is on our jobs page.