MSPs are employers in their own right. In this vital role, you will become part of a team assisting casework and enquiries from constituents. You’ll work in a dynamic and fast paced environment to provide outstanding service for constituents.

Responsibilities

• Carrying out general office administration and acting as front of office for enquiries when required.
  • Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
  • Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
  • Drafting written correspondence such as emails, letters and requests for information.
• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

About You

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the role of advocating for those unable to do so for themselves.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have basic IT skills including using Microsoft Outlook and Microsoft Word.

Desirable

• Experience of using a case management system.

The Scottish Women’s Rights Centre is a unique collaborative project between Rape Crisis Scotland (RCS), JustRight Scotland and the University of Strathclyde Law Clinic offering legal and advocacy services to women survivors of gender based violence in Scotland. RCS seeks to recruit an Administration and Communications Worker for the Scottish Women’s Rights Centre project.

This post is funded until 31st March 2025 in the first instance.

We are committed to a diverse and inclusive workplace and especially welcome applications from women of colour and those under-represented in the workforce.

About us

The Scottish Credit and Qualifications Framework (SCQF) Partnership is the independent organisation responsible for Scotland’s National Framework for Qualifications. The SCQF brings together assessed learning throughout life whether gained in school, workplace, college, university or online into one system for recognising achievement.

We are a Living Wage Employer and are accredited to Investors in People Gold level, working in ways that realise our values of Respect, Integrity, Collaboration and Enabling. As a small staff team of thirteen with national coverage, we also operate a Flexible Working Policy.

About the role

We have an exciting opportunity to join our team in the key role of Executive Assistant. You will support work closely with the CEO, providing crucial and confidential executive support to the CEO and Chair whilst delivering key administrative functions necessary for the smooth operation of the organisation, the office and its services. You will also supervise a part time (term time) Administrator.

About you

This role would suit a person with SCQF Level 7 equivalent skills or experience.

To be successful in this role you will be highly organised with experience of working in an administrative or executive support role and enjoy managing projects that maximise operational efficiency. You will also be committed to the principles of lifelong learning.

You will have excellent interpersonal skills and IT skills, and be equally comfortable working on your own or as part of a wider team. As you will often be the first point of contact for people visiting the office, you need to be friendly, enjoy helping and be willing to learn about SCQF Partnership and its activities

Working at the SCQF Partnership

As a member of the team, you will have access to a wide range of employee benefits including:

• Pension scheme with an employer contribution of 12%
• Westfield Health benefits, including costs reimbursed for dental, physiotherapy and counselling services, optical fees and health club concession
• Death in Service Benefit worth 1 x annual salary
• 25 days’ annual leave rising to 28 days after 3 years’ service + 13 public holidays
• Flexible and hybrid working policy and a range of family-friendly policies to support worklife balance.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Long service awards
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

We’re seeking a friendly, organised and professional Receptionist/Administrator to join our team. As the first point of contact, you will play a crucial role in creating a positive and welcoming experience with your exceptional customer service skills at our organisation’s central support office. In addition, you’ll support the wider team with administrative tasks including general office duties.

Receptionist Administrator Role Profile

About You:

Drawing on your past experience of providing a high standard of customer service in a similar role, you will be well versed in Microsoft Office packages and have the ability to adapt to shifting priorities. Your organisational skills, initiative and attention to detail will drive you to provide the best possible service. Moreover, you should possess the following qualifications and attributes:

• Although not essential, ideally, you’ll have a minimum of an SVQ 2 in Business Administration or equivalent.
• Ability to use own initiative and to work flexibly as part of a team.
• Excellent verbal and written communication skills.
• Use of Microsoft Office packages including Word, Outlook, Excel and Publisher.
• Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.
• Friendly, approachable and willing to help attitude

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.