This vacancy has now closed

Customer Advisor

  • Full time
  • £23,358 – £25,953
  • Based in Leith area of Edinburgh
  • Closing 6th December 2021

  • Advertised from 22nd November 2021
  • Salary depending on skills and experience. 35 hours per week (7.15 hours Monday to Thursday 6 hours Friday)


For the past 45 years Port of Leith HA has been providing high quality affordable housing and actively contributing to the regeneration of Leith and North Edinburgh, in line with our Group mission ‘to make a positive impact on people’s lives in Leith and north Edinburgh by providing affordable homes and services and creating brilliant communities’.

We are looking for an experienced Customer Advisor to join our dedicated team of customer service professionals. In this key role, the post-holder will be responsible for contributing to the customer experience, ensuring excellent customer service is always received by our client base. The successful candidate must have demonstrable experience of delivering excellent customer service and be able to work well in a dynamic and busy team.

The team is made up of seven permanent members of staff. We all work closely together, both within the team and with the wider Association, in a friendly and supportive working environment, sharing ideas and information. Due to Covid restrictions we are all working from home but hope to be back soon within PoLHA’s modern office premises on Constitution Street, in the heart of Leith. The office is close to cafes, shops and restaurants and is conveniently located for several public transport routes, including the Newhaven tram link which opens in 2023.

Port of Leith Housing Association offers an excellent benefits package and is able to provide opportunities for training and development.

Application notes

A candidate information pack is available for download at: us/work-for-us/current-vacancies.

Completed application forms should be returned to for the attention of Angela Mercer, HR Administrator

Applications should be received by 12 noon on Monday, 6th December 2021.

Interviews will take place week commencing 13th December 2021.

We are an Equal Opportunities Employer. A Registered Charity No. SC027945

No Agencies or CVs please