At Key and Community Lifestyles, we provide person-centred support to over 2,000 disabled people, across 17 Scottish local authorities, to enable them to lead full, active lives in their own homes and communities.

We are recruiting a new Operational Manager to join our small senior team with responsibility for our services across Scotland. This role requires an exceptional leader who has a passion for developing high quality, outcome focused, personalised support to disabled people of all ages. You will work alongside local Area Managers, supporting them to develop and deliver great services for people we support. You will also lead on strengthening relationships with commissioners and partners in those areas with a focus on building our reputation for creative, flexible, and reliable support.

You will have substantial experience of management at a senior level in social services, with a proven track record in supporting continual improvement, innovation, and creative service design. Resilience, compassion, and kindness will be hallmarks of your approach, along with a strong focus on people and outcomes.

About Us

Our aim is to find routes out of homelessness and into independent living for the people we support every day. Alongside our services, we have two social enterprises, that provide vital income for our charity as well as volunteering and training opportunities for people using our services and the wider community.

About The Job

The Director of HR and Corporate Services is at the heart of the business. Taking a lead on the HR, Risk, Legal and Compliance functions, this role is responsible for all internal operations, and also supports central functions.

A strong part of our culture is local accountability and as such this role will enable others to make decisions, devolving appropriate responsibilities on areas such as HR, procurement, contract management and facilities to other parts of the organisation while taking a strategic overview.

This is a new role where the postholder will have scope to review and update responsibilities, in conjunction with the CEO, to ensure the function works across the organisation.

The Director of HR and Corporate Services shares key leadership behaviours and accountabilities with the rest of the Leadership Team, while focusing on specific areas responsibility.

This role requires a PVG check.

Main Areas of Responsibility

• Governance: Ensure the correct governance arrangements, practices and systems are in place; are followed; and reviewed.
• Improvement projects: Take the lead on improvement projects across the organisation, involving appropriate people and teams.
• Business continuity: Ensure planning for business continuity is documented, prepared for and regularly reviewed.
• Health and Safety: Chair the health and safety committee and oversee implementation of policies and appropriate reporting
• Data Protection: Ensure our information management systems and retention schedules are up to date and information is secure, this includes IT security and support.
• People development: lead on Impactful People, our people development and feedback programme.
• Contractor management: direct and support external contractors on marketing, fundraising, people development and other projects.
• Oversee the work of the Directorate of Corporate Services team providing strategic decision making, professional guidance and support.
• Line management of 4 X Direct reports: Executive Assistant; Project Co-ordinator; HR & Payroll Coordinator; Volunteer & Community Fundraising Officer

Employee Benefits

• 35 days holiday including public holidays.
• Pension with People’s Pension (employees 3%; employers 5%).
• Casual dress code.
• On-site parking.
• Access to Organisational Development Programme.
• Access to advice and support through our Employee Assistance Programme.
• 15% staff discount plus free delivery for items purchased in Edinburgh Furniture Initiative.
• 20% staff discount at Four Square Park Cafe *excluding alcohol.
• Access to exclusive deals and discounts through our HR platform.
• Access to a staff support fund to help with unexpected one-off costs.
• Involvement in Four Square’s strategy planning.

Required Qualifications and Skills

We are looking for a candidate who can hit the ground running in this role and therefore we require candidates to have:

• Experience of working at a senior level within an organisation;
• Knowledge and understanding of the charity sector, preferably as an employee or a trustee
• Significant experienced of people management;
• Preferably qualified to CIPD Level 7 (or equivalent experience/qualification);
• Demonstrable knowledge of the legal and regulatory landscape of all aspects of corporate services to ensure understanding and compliance, including: HR; data protection; health and safety; and charity governance;
• Excellent project management and planning skills and be able to translate strategies into operational plans;
• Experience in coaching and developing members of a new team is desirable.
• Ability to think strategically and creatively while demonstrating good judgement when analysing and responding to complex issues.
• Works well under own initiative; is an effective member of a leadership team; and a skilled collaborator across an organisation.
• Highly organised with strong attention to detail.
• Confident and effective communicator with the ability to present information to a variety of different audiences.
• Confident with a variety of IT packages including Microsoft. Ability to create reports and analyse data to spot trends and act on them.

Reports to: CEO.

Turning Point Scotland is a national social care charity who promote evidence based practice. We provide services in Alcohol and Other Drugs, Learning Disabilities, Mental Health, Justice and Homeless/Prevention.

This is a rare and exciting opportunity to join Scotland’s leading social care organisation in a key strategic role.

About the role

As our Head of Services North East, you will provide operational and strategic leadership with overall responsibility for our services across the North East of Scotland. To achieve this, you will build effective partnerships both internally and externally with stakeholders in delivering our Turning Point Scotland Strategic plan. Your role will include:-

• Direct line management and supervision of Service Managers
• Develop and grow relationships with local partners and commissioners in delivering high quality services for the people we support
• Contribute to tendering, retendering and framework opportunities
• Ensure that all operational systems, policies and procedures are fully implemented, and best practice is maintained
• Work in partnership with Director of Operations, Director of Finance, Director of BDI to ensure the sound and efficient financial management of all services
• Audit and manage significant budgets including making tough decisions regarding budget savings, restructuring or reallocating resources

About You

You will have experience of working at senior management level within the Social Care sector, with the ability to demonstrate leadership characteristics of: vision, creativity and innovation, self-leadership, collaborating and inspiring and empowering your management team.

With your Leadership abilities you will provide management and supervision to your Service Managers. Utilising your knowledge and experience of working within the Social Care Sector from either Homelessness, Alcohol & Other Drugs, Learning Disabilities, Justice and Mental Health.

About Aberlour …

Aberlour is Scotland’s leading children’s charity. Our strategy is to be bold and brave, to ensure that every child in Scotland has an equal chance.

As an organisation we are ambitious to deliver real and lasting change for children, young people and families.

We are proud of the support, care and love we provide to children and young people across our children’s houses and we recognise there is more we can do. That’s why we have embarked on an ambitious re-modelling programme which will build on the strong foundations of the quality of care we provide and create models of care for the future, designed around the needs of children, young people and families.

We are committed to doing all we can to support children, young people and families - recover and heal from trauma and adversity, remain as part of their family/community where possible, recognise their strengths and achieve their hopes and aspirations.

This ambitious re-modelling programme will create an evidence-led, agile model of residential care which provides holistic care built on strong family support principles that is recognised nationally and internationally as being sector leading.

This is an exciting opportunity to lead lasting and meaningful change for children, young people and families across Scotland

What we are looking for...

You will have a proven track record of working strategically to deliver excellence in residential care – understanding what it takes to open a new home, developing practice, ensuring safeguarding is at the heart of delivery, negotiating with and influencing commissioners.

Please see the job description on our website for further details about the role.

We currently have a number of residential homes in Fife, Highlands and Tayside. We have a senior management team supporting the delivery of these services.

What we offer...

As well as a supportive team, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme, life assurance worth 3x salary and a range of deals and discounts across various retailers.