Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as the Advice Line Lead Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line practitioners provide a qualified, supportive listening ear and all our health advice is based on current Scottish and UK medical guidelines.

The role of the Advice Line Lead Coordinator is to manage and develop a team of Advice Line Coordinators and Volunteers ensuring high quality and effective service delivery.

We are seeking an enthusiastic individual with a qualification in Health or Social care and/or evidence of demonstrable experience within health and social care settings and who has experience /skills in a management role. Management qualification desirable but not essential.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Living Well Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke, including Long COVID conditions to live life to the full again. The Advice Line service is a free and confidential helpline that supports people living with our conditions to ensure that live no life is half lived.

The role of the Living Well Coordinator is to manage and develop a team of living well volunteers who will provide a telephone support service to people affected by our conditions who are experiencing issues affecting their well-being.

We are seeking an enthusiastic individual with a minimum of a diploma in counselling - achieved at a validated facility by a recognized professional body.

Registered with the BACP or equivalent professional body.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 14 hours per week.

• Thursdays 9-6pm
• Saturdays 10-4pm

The successful candidate must have access to their own vehicle and willingness to travel off the islands on occasion (e.g. for training or development activities)

Primary location: Lerwick, however you will be expected to cover throughout the locality is required.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance. Analytical skills, must be able to understand, collect, analyse, report and present data. The ability to challenge stereotyping, prejudice, discrimination and bias. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the Support Co-Ordinator - job description

Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work in the UK.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Are you an exceptional leader, ambitious for change to improve victims’ and witnesses’ experiences of the criminal justice system? Leading charity VSS is looking for high calibre and committed professionals to join our Board of Trustees.

• We are looking for people with a proven track record in: Strategic planning or Strategic communications and business development or IT and digital or Health
• We welcome applications from individuals with lived experience, or from all backgrounds, cultures, and communities
• Download a Recruitment Pack today: victimsupport.scot/about-us/news-list/join-victim-support-scotland-as-a-charity-trustee