Telecare Operator (Part-Time) – Glasgow
- Part time
- £19,800 – £23,456 pro-rata
- Glasgow
- Closing 20th October 2021
- Advertised from 4th October 2021
- 20 hours per week
- 103-PT
Role
Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.
Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.
About the Role
Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.
At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.
Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays
Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.
Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.
About You
You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.
- To join us, you need to have a genuine passion for providing care and help to people.
- Resilient, proactive, and self-confident.
- Strong, clear and effective communication skills
- Unwavering patience and understanding.
- Ability to empathise with older persons and comfortably build rapport in difficult situations.
- Flexible and adaptable, open to change and new ways of working
- An understanding or keen interest residential maintenance / repairs is an advantage.
Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.
What We Are Offering
- Basic reward package of £19,800 pa (pro-rata) basic salary.
- Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
- On-the-job training to ensure you are fully trained to deal with customer situations.
- Opportunities for career advancement.
- Working in a rewarding role within a friendly and open environment.
Application notes
For further details about the role and to apply, please visit our website.
Closing Date: 20th October 2021 noon
It’s important that we get to know each other thoroughly before having the opportunity to welcome you to the team. We operate a three-stage recruitment process:
Online Applications that meet the minimum criteria for the role will be contacted to attend:
- Initial Telephone Interview
- Virtual Assessment Centre
- Personal Video Interview
Each stage provides an opportunity to assess important requirements and ultimately, your suitability for the role. Interviews will be conducted in October 2021. We look forward to hopefully meeting you soon.
Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738
Could you be Key?
Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.
At key we support disabled people of all ages to make every day matter.
We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:
• Hourly rate of £11.00* (Induction rate £10.90) - *pay award pending.
• Sleepover hourly rate of £10.90.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.
Join us and make every day matter! Support Workers and Relief Support Workers.
No experience necessary! Training and support will be given to help you achieve your full potential.
If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.
Top job! Operational Manager
- Full time
- £65,874 – £69,075
- The role is based in Glasgow with responsibility for designated regional services across Scotland and requires regular travel across the locality (On site)
- Closing 29th April 2024
At Key and Community Lifestyles, we provide person-centred support to over 2,000 disabled people, across 17 Scottish local authorities, to enable them to lead full, active lives in their own homes and communities.
We are recruiting a new Operational Manager to join our small senior team with responsibility for our services across Scotland. This role requires an exceptional leader who has a passion for developing high quality, outcome focused, personalised support to disabled people of all ages. You will work alongside local Area Managers, supporting them to develop and deliver great services for people we support. You will also lead on strengthening relationships with commissioners and partners in those areas with a focus on building our reputation for creative, flexible, and reliable support.
You will have substantial experience of management at a senior level in social services, with a proven track record in supporting continual improvement, innovation, and creative service design. Resilience, compassion, and kindness will be hallmarks of your approach, along with a strong focus on people and outcomes.
Care & Support Workers (older people)
- Full time or Part time
- £22,621 – £23,438
- Glasgow, Edinburgh, Galashiels, Girvan, Fife, Inverness, Stornoway, Duns and more
- Closing 29th April 2024
The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
- competitive hourly rates of £10.50 - £10.88 per hour
- guaranteed rota hours working between 7.30am & 10pm
- generous annual leave entitlement
- a choice of pension scheme with employer contributions
- flexible working policies
- access to extensive paid training and development opportunities
- a supportive and inclusive culture.
We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
Could you be Key?
Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.
At key we support disabled people of all ages to make every day matter.
We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:
• Hourly rate of £11.00* (Induction rate £10.90) - *pay award pending.
• Sleepover hourly rate of £10.90.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.
Join us and make every day matter! Support Workers and Relief Support Workers.
No experience necessary! Training and support will be given to help you achieve your full potential.
If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.
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