This vacancy has now closed

Kindness Call Coordinator

  • Full time
  • £21,200
  • Home Based
  • Closing 6th October 2021

  • Advertised from 28th September 2021
  • 32.5 hours per week. Permanent.


Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

The main purpose of the post of the Kindness Call Coordinator is to manage a telephone support service operating across the country, assisting those living with our conditions, who have become lonely or socially isolated.

Our Kindness Call Service is designed to provide a listening ear and an opportunity for those using the service to talk about what matters to them, helping to alleviate feelings of loneliness and isolation and supporting them to live life to the full. Our trained kindness volunteers make regular calls, forming reassuring and encouraging relationships and are supported by the Kindness Call Coordinator.

We are looking for someone with a positive attitude towards people with disabilities and long term conditions; an understanding of the challenges faced by people with cardiac, respiratory and stroke conditions as well as Long Covid; an understanding of community service provision; the ability to recruit, manage and motivate a team of volunteers; and excellent communication and interpersonal skills.

As this post is not a face to face role, applicants can be situated anywhere in the country.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

Department: Service Delivery

Application notes

If you are interested in this post, please see our website at: where you will be able to apply online or contact the HR Department via email to

Please note CVs will not be accepted.

Closing date: 06 October 2021