This vacancy has now closed

Distress Response Coordinator

  • Full time
  • £26,795
  • Glasgow
  • Closing 8th October 2021

  • Advertised from 17th September 2021
  • 37.5 hours per week


Glasgow Association for Mental Health is one of the principle providers of community mental health services in Greater Glasgow. We have been commissioned by Glasgow City Health and Social Care Partnership to deliver an out of hours Alternative Distress Response Service. This work has been developed with the aim of providing a more appropriate response to people in distress who do not require a medical or specialist psychiatric assessment.

The service will operate on a referral basis only from statutory services i.e. Mental Health assessment Units, Police Scotland, British Transport Police, Scottish Ambulance Service, GP Out of Hours, NHS 24, NHS GG&C Emergency Departments within the Queen Elizabeth University Hospital and Glasgow Royal Infirmary, Urgent Care Resource Hub.

This service is funded for three years with a possible extension for a further two years. We are now operating in our 2nd year.

The service will be operated from our GAMH Head Office at St Andrews by the Green, operating 7 days per week, from 4.45pm – 2.00am.

Key Skills: Service Delivery, Monitoring and Recording, Line Management, Safeguarding (SVQ 3 or above or willingness towards achieving this qualification is essential).

The above post will be worked on a 4 days on/4 days off shift pattern

We are looking for a highly resourceful individual who can work under pressure. You will work alongside emergency services, be able to help de-escalate individual’s feelings of distress, identify useful onward referral agencies, coping strategies and support networks in the community.

Knowledge of the SCCC Codes of Practice and the National Care Standards and how these frameworks apply to practice is preferred for all posts. GAMH aims to promote equality of opportunity in service delivery as well as in employment practice. To achieve this, we positively welcome applicants from all sections of the community. Accordingly, if you have any particular requirements regarding your application please contact Laura Middell, Central Resources Director on 0141 552 5592.

Appointment is subject to receipt of two satisfactory references. All staff will have Protection of Vulnerable Groups (PVG) Scheme Membership/Enhanced Disclosure Scotland check completed before any client contact commences.

Application notes

If you think you could contribute to our organisation, application packs are available on our website at

Click on “Our Work” tab to view current vacancies

Alternatively you can request an application pack from:

GAMH, St Andrews by the Green, 33 Turnbull Street, Glasgow G1 5PR – Tel: 0141 552 5592.

Closing date for applications: FRIDAY 8TH OCTOBER 2021