The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel to the Edinburgh and Glasgow offices will be required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.

The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.

Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.

PURPOSE OF THE JOB

The Peer Digital Inclusion Coach will use their own personal experiences of managing mental health and recovery (either personal experience or experience of caring for someone), alongside an interest in digital tools and basic IT skills to support people experiencing mild to moderate mental health issues to understand and use digital tools (such as emails, websites and apps) in order to reach their own health goals.

Through the provision of up to six 1:1 digital support sessions people will be supported to understand the range of digital therapies available to them, the benefits of these therapies and how to access these. Support will be tailored to meet the needs of each individual and is likely to include learning basic digital skills (using different platforms including websites and apps) as well as increasing confidence in the navigation of digital therapy resources. The PDIC will also be responsible for facilitating the setting up and delivery of peer digital support groups to enable people further develop their digital skills whilst increasing their natural support networks.

With the Service Manager and partners in the Digital Psychological Therapies Team (NHS Fife) they will participate in communities of learning to share best practice and broaden the reach of digital therapies for this client group. They will work with NHS colleagues to participate in an evaluation report at the end of the project which will inform the delivery of digital therapy support going forward.

Job Statement

The post holder will use their personal experiences of mental health challenges to offer empathy and understanding to others in the area of learning and utilising digital skills. In this role, the Peer Digital Inclusion Coach will offer empathetic support alongside practical assistance in order to empower people to feel in control of their lives in relation to making informed choices around their use of digital tools. The Peer Digital Inclusion Coach will act as a digital champion within the service and link with external agencies and partner organisations. They will also be supported to continue their own personal and professional development.

VALUES

The postholder will be expected to demonstrate LinkLiving’s core values of:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

Do you have relevant experience of working with children and young people with a disability/and or autism or relevant experience in a similar sector or work environment?

About Aberlour Options Fife - Respite and Outreach

Options Fife Respite and Outreach provides a range of flexible support through outreach and overnight short breaks at weekends, evenings and school holidays to children and young people with complex learning disabilities and autism. We offer a high-quality child centred service providing positive and enabling experiences for the young people, supporting them through the challenges and complexities that enable them to work towards their individual outcomes and personal goals. We work closely with families and other professionals in providing support tailored around the child’s plan.

What we are looking for....

We are looking to recruit two Young People’s Worker Nights, working four nights on (10 hours per night) every second week. You will play a fundamental role in ensuring that the young people you work with have the best possible experience in working towards their objectives in line with their care plan, supporting children to progress within their individual outcomes. Whilst not without its challenges and demands, this is a highly rewarding role, where the work we do has a demonstrable impact on each young person's progress. Using a person-centred approach, you will provide enabling support ensuring the highest level of physical, personal, and emotional care. We support young people who have epilepsy, need personal care and need gastrostomy feeding. Aberlour, in conjunction with NHS, provides all staff with training.

We are looking for candidates who have a passion for working with young people with disabilities. It is desired but not essential that candidates hold a relevant qualification at an SCQF level 7 or above. Due to SSSC requirements you may be required to gain qualifications after starting with Aberlour.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity on our website.