We want to support people with mental illness and mental health difficulties the absolute best we can. To do this we
need to make sure that all of our services are reaching their full potential. We want someone to lead us on a
journey of continuous improvement in the quality of our services, the processes that underpin high quality
delivery and most importantly in ensuring better outcomes for the people we support.
The Head of Quality and Improvement is responsible for helping us identify and disseminate best practice through
internal training. The postholder will work collaboratively to explore and develop models of best practice to
empower our staff to embed this into their ways of working. They will play a leading role in the design,
development and implementation of a case management approach across services.
The postholder is responsible for creating audit tools and approaches to review various policies and processes and
ensure that these comply with internal, legal and regulatory standards. They will be instrumental in building a
culture of high knowledge, skill, transparency and improvement.
The Head of Quality and Improvement will support our services to better report on their impact. They will work
closely with Managers to understand the quality assurance and monitoring needs for services, and will work with
other teams to ensure that the work of services is accurately shared. The postholder will uniquely sit in both
the operations and the services teams to allow for smooth implementation.
This post will play a key role in our National Management Team and will help ensure the efficient running of the
organisation. The postholder will support the Senior Leadership Team with special projects that will enhance and
support the continual development and improvement of the organisation.
Who are we looking for?
Support in Mind Scotland is a leading national mental health charity providing incredible person-centred support. We
want to make sure we can offer evidence-based mental health support to all those who need it and continuously
develop to improve the quality, practice and outcome of our support. You will be instrumental in leading us
through this journey.
We are committed to exploring flexible working opportunities which benefit the individual and the charity and are a
“Happy to Talk Flexible Employer”
Preferably not a panel member. Do not include if not happy to field enquiries yourselves. For an informal discussion,
please email Coleen Kelly, Director of Services at c-kelly@supportinmindscotland.org.uk
If you are passionate about enabling Support in Mind Scotland to deliver a valuable service to the Scottish community
and feel your profile matches this role’s criteria, then we want to hear from you!
Why join us
This is a great opportunity to join a thriving charity and help shape its future. In return for your work, passion
and dedication, we offer scope for development, a benefit package including 37 days’ holiday, enhanced sick pay,
season ticket loan, regular support & supervision, flexible as well as blended working pattern to help with
work-life balance, additional leave for care and dependent responsibilities, and 24/7 access to an Employee
Assistance Programme giving free legal, financial and medical advice, and support when coping with life's
difficulties and challenges.
We welcome and encourage job applications from people of all backgrounds and value the unique experience that each
individual brings to our organisation. We are committed to equality, diversity and inclusion within our
workforce, and to building a team made up of diverse skills, experiences and kinds of life experiences.
Find out more about us on our Website at supportinmindscotland.org.uk and on Social Media.