Service Manager

  • Full time
  • £30,790
  • Glasgow
  • Closing 29th October 2021

  • Advertised from 12th October 2021


Becoming part of the team at Unity!

This is a fantastic opportunity to join a team at an exciting time of change and development. We are Unity and we work hard to uphold our core values of Equality, Inclusion, Respect, Honesty, Kindness, Fairness and Bravery. We expect all our people to show these values through their work and behaviour.

We believe firmly in supporting individuals and communities to achieve their potential and we welcome everyone - people are at the heart of everything we do. We offer a competitive salary, a very generous holiday allowance, including 13 public holidays.

What do we do?

Unity is a Scottish Charity, delivering support and advice to vulnerable people and families in the West of Scotland, including support for carers and people with learning disabilities.

Unity Works, looks to solidify Unity’s employability work, the new project will create a bespoke approach to supported employment, suited to clients with a range of needs and abilities. Creating a programme which creates individuals with confidence, skills and experience for the modern workplace.

All of this means that we need to work very closely with our colleagues, other teams, and other services in the city. Our collaborative approach is very much at the heart of our work.

Role Summary

Empower seeks to promote equality by providing opportunities to adults 16+ who live with a learning disability, support need or autism to work towards goals in education, work or recreation. We recognise the Service user as the expert in their own lives and work with individuals to achieve the goals they set.

Service Managers have responsibilities for the overall management, development and quality assurance of care and support provided in Empower Learning Disability service. This includes the supervision of staff and the management of resources.

Key Activities

• You will be the registered manager for the service

• Creating and leading on the overall strategy for Empower

• Representing Empower, and therefore Unity, at external forums as required

• Developing on the Empower Brand

• Identifying new areas of growth for the service

• Develop relationships and create partnerships with local organisations

• Developing the existing framework to ensure that the Learning Disabilities provision remains fresh, current, and meaningful

• Working with the Senior Management Team to plan, problem solve and develop the organisation


You should be have an working knowledge and understanding of Learning Disabilities legislation and how this translates into person centred service delivery.

You should have experience of leading a team in a registered service and experience of Care Inspectorate e-forms system would be desirable.

Essential Skills

• Leadership and management experience

• The ability to work under pressure, manage workloads and juggle conflicting priorities.

• Problem solving and working in partnership with other services

• People management skills

• Ability to communicate vision for the project effectively with all staff and stakeholders

• Networking and Partnership Development

Desirable Skills

• Experience of the charity sector

• Knowledge of support services in key areas such as carers, homelessness, mental health, learning disabilities

• Administration skills

Personal Attributes

  • Must have a confident and positive outlook, with enthusiasm and a ‘can-do’ attitude.
  • Must share the core values of the organisation and be able to demonstrate this through behaviour
  • A good attention to detail
  • Must be extremely organized.
  • Must be able to motivate others and encourage ‘buy in’

Additional Information

This role is required to work across various Empower projects; A driving license and access to a car is essential.

You will be required to be the registered manager and have the relevant qualifications.


Application notes

An application pack is available for download below below.

Closing date: 29th October 2021