The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.
This is a key role in delivering on our commitment to the Association’s vision for the membership and the continued development aspirations of members. It is integral to ensure that the interests and development needs of members are at the heart of everything that we do.
As a member of the Senior Leadership Team, you will have overall responsibility for engagement with the network and ensure that Citizens Advice Scotland is aware of and responsive to the network needs.
You will lead a team of individuals with responsibility for understanding the needs of the network through a process of gathering and filtering appropriate information and intelligence in order to identify the right solutions for the network now and in the future.
You also will work collaboratively with the network members and Heads of Service within Citizens Advice Scotland to influence the delivery of Citizens Advice Scotland services, and services of other stakeholders to our members.
You will be in charge of delivering and implementing a network development strategy to ensure that our service provision to Citizens Advice Bureaux develops in a manner which is relevant, involving and compelling to members individually and collectively as a network.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.
How to apply
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: email@example.com
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website:
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: firstname.lastname@example.org
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)