- Advertised from 8th September 2021
Role
The Adviser will provide a dedicated advice and information service to people in East Lothian, for the new “Change to the Max” project.
The post will necessitate travel throughout East Lothian, a car is therefore essential to this post. There will be a balance of home working and being office based, due to Covid.
Main tasks
- To maintain and support a general advice presence across East Lothian as directed by the Bureau Manager and set out in your terms and conditions
- To provide advice and assistance to clients experiencing issues around rent arrears (potential homelessness), fuel and food poverty, difficulties budgeting and in need of money advice.
- To provide financial advice support to clients, and to educate them in financial literacy. To understand budgeting, and to support them with making informed decisions.
- To issue budgeting packs to clients and to engage and work with a variety of clients on a caseload basis.
- Assist individuals to look at banking options, and to assist them with opening new accounts should this be a suitable option.
- Assist and support individuals with digital platforms, and to ensure that they are utilising technology to gain access to a wider platform of information and to explore wider options available to them.
- To compile statistics and write case studies and reports to assist the manager with reporting to the funder.
- To provide advice by telephone, digitally or face to face.
- To provide home visits when required.
- Maintain accurate records of advice in accordance with the National Standards and Citizens Advice Scotland membership requirements
- To work closely with the CAB Money Advice and other CAB services, referring cases where appropriate to ensure people are provided with accurate and appropriate advice
- Attend relevant meetings for networking and information exchange
Application notes
Please return completed application marked “Private & Confidential Job Application” to:-
The Finance & Administration Manager
Haddington Citizens Advice Bureau
46 Court Street
HADDINGTON
EH41 3NP
Electronic applications are acceptable and should be sent to
jacqueline.ormston@haddingtoncab.casonline.org.uk
Subject should be “confidential – job application”
All applications must be received by 1pm on the closing date on the job advert
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Help to Claim (Universal Credit) Adviser
- Full time
- £24,989
- Falkirk/Blended Working
- Closing 12th April 2024
About the job
Falkirk Citizens Advice Bureau are looking for an adviser to deliver a holistic advice and support service aimed at clients completing their initial Universal Credit Claim and supporting them through to their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call facilities.
We are looking for a client-focused individual preferably with experience of Social Security benefits (Universal Credit). In this role you will use telephony, email, Webchat and video call facilities.
To succeed, you will have relevant experience and knowledge of current welfare benefits (Universal Credit) and have the ability to analyse the client’s needs and be able to provide the client with advice on eligibility for Universal Credit and support the client through the application process. You will also be able to support the client to gather the information or evidence needed to complete the claim.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.
Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.
The postholder will be responsible for recruiting, training and supporting volunteers who provide advice services by phone, email, at the CAB and in community locations and those that carry out other tasks to support the work of the CAB
Experience of recruiting, training and supporting volunteers and of working (paid or unpaid) in an advice or information service is important, as is understanding of good practice and the legal aspects of volunteering. Effective verbal and written communication and commitment to the mission, aims and teamwork ethos of Dalkeith CAB are essential.
Holistic Advice Worker AIM HI Project
- Part time
- £29,327 pro-rata
- Penicuik (On site)
- Closing 2nd April 2024
Motivated person required to deliver the AIM HI Income Maximization Project across Midlothian.
The post holder will be required to provide holistic money and benefits advice to improve the circumstances and well-being of Midlothian families. The worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, advice on budgeting, utility, housing and other issues including some assistance with debt (including housing debt).
Good interpersonal skills are essential and the post holder will work closely with referring professionals and be responsible for developing innovative ways to engage with some hard to reach groups.
14 hours per week with some flexibility. Combining the post with our other income maximisation vacancy will be considered. If you are interested in both posts please apply for both vacancies.
Early Intervention Income Maximization Worker
- Part time
- £29,327 pro-rata
- Penicuik
- Closing 2nd April 2024
An experienced adviser is required for a new project to improve the financial circumstances of the families supported by Midlothian’s Family Wellbeing Service and improve the outcomes for the children.
The project will work with, and receive referrals from, the Family Wellbeing Service team members. The worker will link with other agencies and work closely with Penicuik CAB’s other family income maximisation advisers and specialist debt worker to develop a wraparound service to increase household income and improve quality of life for the family.
The project worker, in partnership with the GIRFEC and Hawthorn Income Maximisation Workers will provide awareness raising sessions with the Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
Penicuik CAB is committed to equal opportunities both in service provision and employment.
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