Would you like to make a difference to a person’s quality of life? Would you like to learn BSL while being paid? We are looking for caring and motivated Support Workers to support deaf BSL users to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access, and opportunity.

As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking for people who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh and Glasgow.

You can find out more about us at deafaction.org.

About you

We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you would need some experience of working in a support service and managing /overseeing a team.

We will provide on the job training with the opportunity to complete formal qualifications in social care. If you have knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

You will be leading a team to support *deaf people living in the community. As well as leading a team you will be lone working in the community, delivering a person-centred service supporting deaf people within their own living environment, to enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence. This will include both activities at home and within the community which will promote independence and social inclusion.

You will be accountable to the Support Services Area Manager. By working together, you will ensure that a consistent, high quality support service is provided to deaf service users in their own homes, and that staff are supported to develop and maintain such a service.

Due to the nature of this role, its essential that you can drive and have access to a car.

*deaf: this to includes Deaf Sign Language users, deafened, deafblind and hard of hearing people.

You will be asked:

• To actively monitor and develop individual and team performance by ensuring effective supervision and Performance Development Reviews/Reports (PDRs).

• Be responsible for any risk assessments at the service users home as part of your Health and Safety responsibilities.

• To provide clear direction, co-ordination, feedback, and day to day line management for the work of a delegated group of staff. Thus, ensuring their motivation to provide outcome focused, person centred services.

• To assess any new service users for the service and match them with staffs.

• To be involved in recruitment for new staff for the service.

• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.

• To assist service users with personal care tasks where appropriate.

• To be involved, as appropriate, with all household tasks, maximising service users’ participation.

• To record the day-to-day finances (where relevant) and household budgets of service users.

• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.

• To ensure the health, safety and security of individuals and their environment.

What is on offer? What do we offer?

• Occupational pension scheme with employer contributions of 6%.

• 32 days leave pro rata (including bank holidays) pro rata for part time.

• 24/7 access to an Employee Assistance Programme provided by Health Assured.

• In-house Mental Health First Aiders.

• Access to the Cycle to Work Scheme and IT Voucher Scheme.

• Ongoing support for learning and development through our PDR process

• Death in service benefit

Hemat Gryffe Women’s Aid provides refuge accommodation, follow-on and outreach services to women, children and young people experiencing domestic abuse, forced marriage and honour-based abuse primarily from the Asian, Black and Minority Ethnic Community.

We are recruiting a Women’s Domestic Abuse Community Worker to support women living in Glasgow’s Northeast and Northwest locality.

It is essential that you have experience of working with women who have experienced gender-based abuse. A suitable qualification that meets with Scottish Social Services Council housing support registration is required. The nature of our work requires a commitment to the feminist analysis of domestic abuse and to the values of Hemat Gryffe Women’s Aid. It is essential that you are bilingual and speak English and Hindi, Punjabi, or Urdu.

Interested in joining the Links Worker Programme at the ALLIANCE? We are looking for someone dynamic, organised and with great people skills to join our well-established Links Worker Programme.

The post holder will be responsible for developing and delivering our Energy and Efficiency outreach project to Glasgow and West Dunbartonshire and will provide a specialist service to people who often experience complex social circumstances, using agreed, person-centred principles for monitoring, auditing and evaluating programme delivery

You will have:

• Experience at delivering advice to a wide range of citizens and be familiar with benefit entitlements as well as showing empathy and understanding of the issues faced by our citizens.
• Knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.
• Demonstrable experience and knowledge of the provision of advice to low-income households in energy efficiency or related fields.
• Self-motivation and the ability to work with limited supervision.
• The ability to work with a wide range of people and proven experience of working with vulnerable householders, low income and/or other disadvantaged groups, including a strong understanding of the challenges faced by people living in areas of deprivation in relation to living well.
• Tact and diplomacy when liaising with a wide range of organisations.
• A solution-focused approach.
• Non-discriminatory values.
• Proven and highly effective interpersonal and communication skills in working with people on a 1:1 basis and with organisations.
• Excellent influencing, negotiation and motivational skills in order to engage people and to enable them to take up a wide range of community services and activities.
• Excellent networking, recording and information management skills.
• Knowledge of facilitating service improvement and appreciation of different organisational cultures and workforce development.
• Ability to work effectively as part of a team and on own initiative.
• IT skills in word processing, spreadsheets, email and the internet.
• An ability and willingness to travel extensively within the local community and wider area.

It would be desirable for you to have experience of:

• Experience of project-based work in the fields of energy efficiency, community development and regeneration, housing, health, social policy or consumer issues.
• Education to a degree level, equivalent qualifications, or relevant experience.
• Experience of the preparation and delivery of presentations
• Experience of speaking to groups

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days)
• 91 days public holiday (equivalent of 13 days) that can be taken flexibly
• Additional leave between Christmas and New Year
• Contributory pension scheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Corporate rates for gym membership
• Time of in lieu
• Cycle Scheme
• Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.

In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the CABx to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.

The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

Job description

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

Key Responsibilities

• To conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
• To build positive relationships with a variety of stakeholders.
• To deliver outreach advice services in NHS settings.
• To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
• To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
• To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
• To ensure that all work meets quality standards and the requirements of the funder.
• To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
• To adhere to all GDPR requirements and CAB policies.
• To provide regular reports on the functioning of the work as well as progress and learning achieved.
• To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
• To liaise, communicate with and be operationally responsible to the Operations Manager.

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.

Person specification

Knowledge, skills and experience

Essential

• Demonstrable experience of delivering advice in welfare benefits, debt and energy.
• Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
• Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
• Ability to work without supervision and prioritise workload.
• Experience of working with people with multiple and complex needs.
• Experience of working with protected adults and ability to deal with issues sensitively.
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
• Excellent organisational skills.
• Ability to work across multiple teams and build effective stakeholder relationships quickly.
• Knowledge of a range of enquiry areas to aid with identifying emergencies.
• A commitment to the aims and principles of Citizens Advice Bureau.
• Ability to operate as a team player and communicate effectively with colleagues and managers.

Desirable

• Experience of contributing to the set-up of a new service

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.