Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Assistant Manager you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart, and stroke conditions to live life to the full again. Our Hospital to Home services forms a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.

We are looking for an Assistant Manager to join the team in our very busy Boutique store in Haddington, working 14.5hours per week usually over 3 days, including every Sunday,& able to be flexible to work overtime when required. You will be working with the team to drive performance through processing stock, generating donations, and working alongside a great team of volunteers.]

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

Who are we?

At Worldwide Cancer Research, we start new cures. Cancer is still one of the leading causes of death worldwide, but cutting-edge science can give us hope. Discovery research seeks to uncover new knowledge that could change the way we think about cancer. It reveals new ways to prevent, diagnose, and treat cancer that can save lives.

We actively seek unconventional and imaginative ideas from scientists at all stages of their career, across the globe. In some cases, we are the only organisation that will fund a scientist’s idea. We take an unbiased approach to research funding by focusing on supporting only the best ideas for new cures. By having a diverse research portfolio, we increase our chances of finding breakthroughs.

Our vision is of a day when no life is cut short by cancer, and we believe we can achieve this by starting the life-saving advances of the future by sowing the seeds of discoveries. Anyone that helps bring forward breakthroughs – including our staff, our supporters, and the researchers we fund – is a Curestarter.

As a charity, we are committed to opportunity without barriers, and we are striving to seek, value and learn from different perspectives and experiences. We want Worldwide Cancer Research to be an inclusive organisation – where everyone can be themselves and feel valued – as diverse as the scientific community we fund and the families whose lives we impact.

We are committed to ensuring that we provide equal opportunities to every applicant regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We aim to ensure that our recruitment process is unbiased and that everyone is treated equitably. In support of this, we have pledged to ‘Show the Salary’ for our roles and we are a registered Disability Confident Committed Employer, because our team members are at the heart of everything we do.

To help start new cancer cures around the world and fund discovery cancer research, we are looking for a Supporter Care Executive to join our busy Marketing and Supporter Experience team.

About the Supporter Care Executive role and why we need you

We are looking for a Supporter Care Executive to join a team delivering a sector-leading service to our supporters, who are known as Curestarters. The Supporter Care Team builds lasting relationships through honest and respectful conversation; you will drive supporter loyalty through excellent stewardship and fundraising assistance, whether by phone, email or mail. You will also carry out administrative tasks to assist in the smooth running of the Supporter Care Team.

As the first point of contact for all Worldwide Cancer Research Curestarters, you can make an impact every day with our team by maximising fundraising income and supporter engagement. Everyone in the charity plays their part in curestarting and demonstrates our values in their day-to-day work.

The charity’s values are Curious, United, Real, Entrepreneurial and Spirited, which you can readily demonstrate day to day. You will be an advocate for our vision and act as a role model for the charity when in touch with prospects. We consistently offer opportunities for employee voice, our cross-team diversity and inclusion group is open to all, we have recently introduced a nine-day fortnight and we review our benefits annually.

We’re looking for a Customer Care Executive to join our team, this role will be known internally as Supporter Care Executive.

Hours: Full time and permanent. 35 hours a week over core working hours of 10am - 3pm, Monday to Friday, with a one-hour lunch break. The office is open 8am – 6pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office.

Benefits:10% employer pension contribution; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks fully remote working/year; three paid carer days/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.

You will find the full job profile and our benefits on Worldwide Cancer Research careers

Your work will be challenging but it will transform lives for generations.

Simon Community Scotland is the largest provider of homelessness services in Scotland.

Our vision is for everyone to have a safe place to live with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances.

Everything we do is about and for people: the people we support, our staff, our partners and everyone affected by homelessness.

Our values are built into every area of activity and tell the story of how people remain at the heart of the Simon Community.

Job Summary

The Simon Community is Scotland's leading homeless charity. We are creative and innovative. We get things done with care and compassion that make a difference to our community, being true to our values. We are a community of staff, volunteers and the people that we support.

We are looking for someone who is passionate about changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma. They often engage in risk taking behaviours that put their physical and mental health, and their lives at risk. Despite the challenges they face they have incredible resilience, survival skills and a wicked sense of humour. They know what a good, and not so good service looks like.

As a residential support worker you will:

• support the development of life skills and homemaking in preparation for a tenancy,
• provide emotional support,
• help to reduce harm caused by homelessness and trauma.

There is a rolling rota including night shifts and / or sleepovers.

Job Purpose

As a support worker it will be your job to work with a team to:

• Help people in our community to manage and recover their mental health
• Support people who use drugs and alcohol to do so as safely as possible
• Support people who choose to reduce or stop their drug and alcohol use to do so safely
• Help people in our community to build a positive network of connections that will help them to gain and sustain their own housing
• Provide emotional and practical support to our community
• Any other duties directed by your service lead

Key Responsibilities

Our values support:

• Warmth and positive regard
• Inclusion and participation
• Innovation and personalisation of care and support
• Ambition
• Partnership
• Learning and leadership

Your key responsibilities to support those values will be:

• Developing honest and open relationships with our community that foster trust
• Using our training and reflective practice to develop additional skills to support and respond appropriately to our community who have experienced trauma
• Working with people in our community with a wide range of experiences and cultural backgrounds with dignity, respect and kindness
• Working as part of a team with a range of experiences and knowledge to the benefit of our community
• Supporting our community to influence their care and support to meet their goals - Fostering connection, hope, a positive identity and meaning in life and a sense of control for our community
• Working with other teams in SCS and with partners to support good outcomes for our community
• Seeking opportunities that will make a difference to our community
• Ensuring that our places reflect the respect we hold for our community

Person Specification

Training and Qualifications:

Essential:

• SVQ 3 social care or willing to work towards
• SSSC Registered or willing to become so

Desirable:

• Trauma informed practice
• Assist/MHFA/SafeTalk trained
• Naloxone trained
• Mental health or addictions qualifications

Experience:

Essential:

• Experience of providing support to people with a range of challenges including homelessness, mental ill health and addictions
• Experience of working in a fast paced environment which requires quick decision making

Desirable:

• Lived experience of homelessness
• Experience of working with a range of agencies as a team
• Networking and connecting skills

Knowledge and Skills:

Essential:

• Experience of working with people with a variety of individual and cultural beliefs
• Ability to use empathy and relational skills to build positive relationships with our community and colleagues
• Understanding of and ability to work within ethical and relational boundaries

Desirable:

• Knowledge and understanding of homelessness, addictions and mental health
• Understanding of services that support homelessness,addictions and mental health
• Evidence of good communication skills, written, verbal and digital

Personal:

Essential:

• Able to lead by example.
• A team player.
• A desire to learn and to develop innovative practice
• Honest, ethical and keen to overcome obstacles
• Flexible, responsive

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.

In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the CABx to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.

The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

Job description

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

Key Responsibilities

• To conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
• To build positive relationships with a variety of stakeholders.
• To deliver outreach advice services in NHS settings.
• To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
• To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
• To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
• To ensure that all work meets quality standards and the requirements of the funder.
• To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
• To adhere to all GDPR requirements and CAB policies.
• To provide regular reports on the functioning of the work as well as progress and learning achieved.
• To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
• To liaise, communicate with and be operationally responsible to the Operations Manager.

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.

Person specification

Knowledge, skills and experience

Essential

• Demonstrable experience of delivering advice in welfare benefits, debt and energy.
• Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
• Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
• Ability to work without supervision and prioritise workload.
• Experience of working with people with multiple and complex needs.
• Experience of working with protected adults and ability to deal with issues sensitively.
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
• Excellent organisational skills.
• Ability to work across multiple teams and build effective stakeholder relationships quickly.
• Knowledge of a range of enquiry areas to aid with identifying emergencies.
• A commitment to the aims and principles of Citizens Advice Bureau.
• Ability to operate as a team player and communicate effectively with colleagues and managers.

Desirable

• Experience of contributing to the set-up of a new service

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.