Operational Excellence Manager

  • Full time
  • £31,723 – £35,135
  • 15 Dava Street, Glasgow, G51 2JA
  • Closing 20th September 2021

  • Advertised from 15th September 2021
  • SCP 34 – 38. Permanent. 35 hours per week.


Come be part of our life-changing mission!

The Operational Excellence Manager will work with our Managers and key stakeholders to drive excellence in service delivery, through working with others to develop best practice, systems & process compliance, operational consistency and support innovation throughout all Ypeople operational services.

Wewould love you to apply for this role if...

  • You are Qualified to SVQ level 4, degree level or equivalent in a relevant area such as Health & Social Care
  • You have gained management experience within a social care setting.
  • You are experienced in developing plans and strategies for service delivery at an appropriate level.
  • You are guided by the Ypeople values and committed to creating an environment that promotes inclusiveness.

You would love to work in this role if...

  • You will be passionate about building, developing and maintaining strong relationships with managers
  • You will be proud to undertake a leadership role in shaping the ethics, values and vision of Ypeople by consistently communicating and exemplifying this through best practice
  • You will proudly Support Operations & Business Managers with managing change and implementing organisational strategies.
  • You are excited to work in an organisation that celebrates your participation and offers you development opportunities

What you will be doing

  • Liaising with the Operational Management Team to support and define excellence within services.
  • Being the lead for developing, and ensuring organisational processes & systems are operating as effectively as possible and are integrated into operational practice.
  • Liaising with Operations & Business Managers and other Departments to ensure a coordinated approach is undertaken to service and organisational improvements.
  • Monitoring, analysing, and reporting on the impact of all organisational processes & systems across services and the implications these have on service delivery.

Full details can be found in the Job & Person specification within the application pack.

Application notes

I’m keen! What's next?

Download and complete each file within the Application Pack from our website: ypeople.org.uk/vacancy/operational-excellence-manager

Closing date: Mon 20th September 2021

Provisional interview date: Wed 22nd September 2021