This vacancy has now closed

Operational Excellence Lead

  • Full time
  • £31,723 – £35,135
  • 15 Dava Street, Glasgow, G51 2JA
  • Closing 25th October 2021

  • Advertised from 20th October 2021
  • SCP 34 – 38. Permanent. 35 hours per week.


The role of Operational Excellence Lead is a newly created standalone role, that will work collaboratively with Operations & Business Managers and other key stakeholders to develop systems, best practise and compliance and to drive operational excellence across all of Ypeople services.

We would love you to apply for this role if...

  • You are qualified to degree level or equivalent or you can demonstrate the required relevant experience
  • You are experienced in developing plans and strategies for service delivery
  • You have excellent IT skills with a strong working knowledge of MS Office and the ability to learn new systems as required
  • You are guided by the Ypeople values and committed to creating an environment that promotes inclusiveness.

You would love to work in this role if...

  • You will be passionate about establishing, developing and maintaining strong working relationships with managers across our services.
  • You are a skilled influencer and you will support managers to integrate policy into frontline practical service delivery.
  • You will effectively support Operations & Business Managers with managing change and implementing organisational strategies.
  • You are excited to work in an organisation that celebrates your participation and offers you development opportunities

What you will be doing

  • Liaising with the Operational Management Team to support and define excellence within services.
  • Being the lead for developing, and ensuring organisational processes & systems are operating as effectively as possible and are integrated into operational practice.
  • Liaising with Operations & Business Managers and other Departments to ensure a coordinated approach is undertaken to service and organisational improvements.
  • Monitoring, analysing, and reporting on the impact of all organisational processes & systems across services and the implications these have on service delivery.

Application notes

Full details and Application Pack can be found on our website.

For an informal and confidential chat about the role, please contact our Head of Services David Gaughan at

Interviews are expected to take place in person at our Head Office at 15 Dava Street Glasgow

Closing date: Mon 25th October 2021