You will be responsible for ensuring the smooth running of our joint Head Office and Scottish Braille Press reception at Robertson Avenue and providing an excellent level of customer service to colleagues, visitors and external contractors who visit or work within the building as well as those contacting Sight Scotland by post, email, or telephone. As well as coordinating front desk activities you will also be responsible for general office administration and facilities management tasks. You will also act as lead Fire Marshall and a nominated First Aider for the building.

Muirhouse Housing Association, located in North Edinburgh, is seeking a passionate, enthusiastic and highly organised team player who is committed to providing excellent frontline services and making a positive contribution to the lives of those living within our communities.

While Edinburgh is one of the fastest growing and most prosperous populations in Scotland, it also experiences significant inequality. Muirhouse Housing Association are passionate about supporting our tenants and have a community focus on developing and creating positive partnerships with others in North Edinburgh.

As a Customer Services Assistant, you will play a key role in providing outstanding customer services to our tenants and wider community. You will work within a small staff team committed to providing the best possible services to those living within Muirhouse. As one of the main points of contact with the association you will be an integral part of helping build and maintain the positive relationships we have with our customers.

You should be able to demonstrate:

• Excellent administrative skills
• Excellent interpersonal, listening and communication skills with an understanding and empathetic nature
• Outstanding customer care skills and customer focused approach to service delivery
• A self-motivated, enthusiastic and flexible attitude to tasks
• Ability to engage effectively with customers, tenants, colleagues and external stakeholders
• Ability to achieve excellent performance results
• A positive and approachable attitude which meets the values of Muirhouse Housing Association

In return, we offer excellent terms and conditions of service, and are committed to supporting and developing our staff.

This is a really exciting time to join Girlguiding Scotland. We are leading charity for girls and young women in Scotland. We’ve been around for over 100 years and have much to be proud of in that rich and vibrant history, but we know that to remain exciting and relevant to young people we must continually evolve.

The overall purpose of the role is:

The main purpose of this role is to provide administrative support to the membership development and growth team. The post holder will be a key part of the team, helping to ensure the successful delivery of our development projects and grant-giving programmes as well as providing consistent, high-quality advice and customer service. In doing so, they will help to ensure volunteers across Scotland get the support they need to deliver amazing opportunities for girls and young women.

We are looking for an enthusiastic Fundraising Assistant to support our Fundraising Manager. You will provide excellent supporter care, ensuring all supporters in our community have an excellent experience of making donations and fundraising for Edinburgh Women’s Aid (EWA). You will also be responsible for accurate, efficient and effective administration, ensuring that our database and reporting systems meet our fundraising and reporting needs.