This vacancy has now closed

Telephone Adviser

  • Full time
  • £22,000
  • Scotland based: blend of office (Edinburgh) and home working
  • Closing 16th September 2021

  • Advertised from 26th August 2021
  • 35 hours per week. Permanent


Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

As a result of an internal promotion, our Helpline Team are looking for a Telephone Adviser to:

  • Deliver an Information, Advice & Friendship service for older people in Scotland, their carers, families, and professionals primarily by telephone, email and letter.
  • Act as Champion on agreed subjects.

If you feel you have the skills, experience and ambition required to fulfil this role, and want to be part of our team of dedicated staff and volunteers who were given the Bronze Award for Responding in a Crisis – Providing Leadership, and were highly commended for both Responding in a Crisis – Supporting Customers and Most Effective Application of Technology at the European Contact Centre & Customer Service Awards 2020, then please apply now.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Application notes

Full details of the role are available from our website: Alternatively, you can call 0333 323 2400.

Closing date: 12 noon on Thursday 16th September 2021.

Interviews will take place via Zoom (video conferencing software) on Tuesday 28th September 2021.

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.