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Senior Adviser
- Full time
- £28,390
- Edinburgh (remote initially, flexible working considered, although some office attendance will be required)
- Closing 9th September 2021
- Advertised from 17th August 2021
- EH2 4AW
- Excellent benefits including 30 days holiday and flexible working
Role
Are you an ambitious, collaborative and organised individual looking for an exciting and highly rewarding new career opportunity where you can help affect real change? If so, join our inclusive and supportive team at Shelter as a Senior Adviser and play a key role in our future.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Scotland provides a free telephone helpline and has advice and support hubs located in Glasgow, Dundee, Aberdeen and Edinburgh, providing a range of services including money and debt advice and legal advocacy and representation. The Edinburgh Hub comprises the Hub Manager, Senior Adviser and four Advisers. A Senior Development Worker and Development worker deliver Time for Change, an involvement project for people with lived experience of housing and homelessness issues.
About the role
This exciting opportunity will see our Senior Adviser ensure the smooth operational management of Hub Advice Services and to help drive wider change within our communities, under the Base for Change strategy. This will involve participating in the development of the Community Hub as a Base for Change in the local community, recognising and responding to local issues and collaborating internally and externally to achieve systemic change. You will deliver a professional, impartial and outcome-focused advice service to Shelter clients and give full advice on different areas of law, including homelessness and housing, welfare and housing benefits, and debt advice. You will also be expected to provide line management and mentoring support to up to three advisers and assist with quality assurance, while taking on more complex advocacy and delivering non-advice-giving activities are also essential duties.
About you
To secure this pivotal role, you will have a proven record of advice work with a specific focus on housing issues, while experience of money and debt and/or welfare benefits is desirable. An excellent communicator, both verbal and written, you will also have strong leadership, communication, organisation and time management skills, plus be able to type, use case management systems and Microsoft Office applications, including Word, Excel, email and internet. A proactive, flexible and professional approach to your work is also vital.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
Application notes
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Closing date: 9th September 2021 at 11.30 pm.
Supporter Engagement Executive
- Full time
- £34,085.47
- Edinburgh / Glasgow - a combination of the two with travel to attend meetings at Shelter Scotland Offices as necessary (Hybrid)
- Closing 17th April 2024
Are you an experienced Supporter Engagement Executive with a can-do approach to drive engagement with our key audiences? Then join us to fight for housing justice and you could soon be playing a vital role at the heart of Shelter Scotland.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet across Scotland, people struggle daily with homelessness, unfit conditions, sky-high rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Sitting under the Communications and Engagement team at Shelter Scotland, our tight-knit team comprises of a Supporter Mobilisation Manager, a Senior Marketing and Brand Executive, a Marketing Executive as well as a Supporter Engagement Executive (this role). As a team, we work to deliver on Shelter Scotland’s ambitious strategy by leading our activities that help driver engagement both on a local and national scale.
Our team also works closely with our other colleagues in Communications and Engagement, whether that be Communications Executives and Content producers, or Web Developers and UX Designers, you’ll be working alongside our colleagues to help deliver our objectives in helping our fight to end the housing emergency.
About the role
Working as a Supporter Engagement Executive, you will use your expertise to coordinate and deliver projects that are driving engagement with our key audiences. You will ensure that we have a mass of people who can provide their voices in support of the work we do, as well as encouraging new and existing supporters to have a voice.
As an experienced Supporter Engagement Executive, you’ll be working with our Income Generation teams to support with fundraising and awareness projects to maximise our impact with Scottish audiences. Not only helping us to ensure that Shelter Scotland can deliver on its supporter strategy, you will use mass-mobilisation to achieve supporter growth which will help us to win our campaigns and achieve long-term change.
Your day to day role will involve working with the Supporter Mobilisation Manager to develop and test new supporter propositions and strategies, as well as producing powerful and engaging approaches and materials that align with our Shelter Scotland brand.
This role is vital in helping us to build strong supporter relationships and create long-term commitment to the work Shelter Scotland does and allow us to continue our fight.
About you
You’ll need to be confident on working on ambitious multi-channel awareness or fundraising campaigns that can drive supporter acquisition or retention, as well as being able to inspire and motivate our supporters to take action. As well as having excellent communication skills, you’ll be a data-driven individual who is able and confident to assess the impact of work while adopting a test and learn approach. What’s more, you’ll be knowledgeable on integrated channel planning as well as have a familiarity with paid media, including display, PPC, SEO and social media advertising. Ideally, you’ll also have experience of using CRM Systems, Google Analytics, and email marketing software as well as knowledge of digital fundraising platforms.
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We welcome BME women who are currently underrepresented in our service!
About the Organisation:
Four Square Scotland is an Edinburgh charity working for more than 40 years to prevent homelessness and promote inclusion. We provide services directly to people who are homeless or who are at risk of homelessness to overcome any barriers they may face in creating a stable life for themselves in their community. At the core of Four Square are the values upon which the organisation is based. These are equally applied to the people we support, our colleagues and our partners and are: Integrity; Excellence; Dignity; Support.
Alongside our support services, we have social enterprises, which provide independent income for our charity as well as volunteering and training opportunities for those who use our services.
We are driven by our mission to ensure everyone has the opportunity to have a home and a place in their community.
The Role:
The role of the Practitioner in our women's services is vital to help us achieve our aim of ensuring everyone has a home, a place in their community and a network of positive relationships that support them in building the life they want.
Practitioners recognise people’s strengths and work alongside them to build their confidence, self-efficacy, resilience, and motivation and help them feel safe and to heal from the trauma they have experienced. Practitioners also support people in developing practical skills, maximising their income, and developing healthier coping skills, problem-solving skills, social skills, and employability skills that will assist them in creating the life they want.
This role will be within one of our women's accommodation services, supporting women who have experienced domestic abuse and other forms of gender-based violence and will require shift work.
We welcome BME women who are currently underrepresented in our service!
About the Organisation:
Four Square Scotland is an Edinburgh charity working for more than 40 years to prevent homelessness and promote inclusion. We provide services directly to people who are homeless or who are at risk of homelessness to overcome any barriers they may face in creating a stable life for themselves in their community. At the core of Four Square are the values upon which the organisation is based. These are equally applied to the people we support, our colleagues and our partners and are: Integrity; Excellence; Dignity; Support.
Alongside our support services, we have social enterprises, which provide independent income for our charity as well as volunteering and training opportunities for those who use our services.
We are driven by our mission to ensure everyone has the opportunity to have a home and a place in their community.
We are recruiting for a Locality Manager to lead our service provision across the city of Edinburgh and the East.
In Edinburgh this is directly managing Our Visiting Home Service in the Northwest and Southwest of the city as well as overseeing the management of three supported accommodation programmes in the Broomhouse and Pilton areas. The Locality Manager will directly line manager a Service Manager in the city.
Right There is a charity working to prevent people becoming homeless and separated from their loved ones.
We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.
Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.
Main duties and responsibilities include:
- Directly manage delivery of the Edinburgh and East service and be service located in the city(potentially from Leith in the first instance)
- Lead service delivery in line with Right There’s aims, values and strategic objectives
- Lead your portfolio with emphasis on best practice, qualitative based outcomes and robust operational controls
- Ensure robust person-centred planning is at the heart of delivery with maintained and accurate support plans recording SMART outcomes.
- Responsibility for service development and excellence leading on the collation and implementation of annual review and improvement programme.
- Take ownership for growth of services under responsibility
- Investigate new opportunities allied to and/or supporting existing service provision
- Support leadership and senior management colleagues develop new service proposals and tenders of new and existing activity.
- Lead the Edinburgh and East delivery teams with a clear focus on delivery performance and outcome attainment
- Lead the teams to deliver great “customer” service and a People First Approach
- Work in partnership with Right There colleagues; promote clear and singular communication
- Embrace a positive working culture working collaboratively, promoting inclusiveness, cooperation, trust and open exchange of ideas to fulfil Right There’s strategic aims supporting line managers and delivery staff to do likewise.
- Accountable for service specific data collection, analysis and regular agreed reporting
- Deliver on service performance, using KPI data to support decision making and planning for current programmes.
- Responsible for upholding the Scottish Social Services Council (SSSC) Codes of Practice and Health and Social Care Standards within your programme.
- Lead the Edinburgh and East services in partnership with key commissioners involved in service review and reporting.
- Take the lead in service delivery matters as they apply to the Care Inspectorate, building positive working relations with respective Inspectorate staff.
- Responsible for compiling and managing the approved annual budgets
- Ensure services operate within financial parameters and targets
What we expect from you
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
We need you to be qualified to SVQ Level 3 in Social Services and Healthcare (previously Health and Social Care), SCQF Level 7 or HNC in Social Services. We also need you to be qualified in, or willing to work towards SVQ Level 4 Social Services and Healthcare and SVQ Level 4 in Management, or SCQF equivalent.
We’re looking for someone that has experience of managing a service, with the ability to lead and take ownership and accountability for the programmes. We also need you to have knowledge and experience of working to Care Inspectorate standards as well as having experience of building, leading and managing a team.
What you can expect from us
We value our staff as our greatest asset and will provide the following working conditions:
- The post holder will report to the Head of Operations-Services.
- Your normal working hours are an average of 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 8.00am to 6.00pm, with core hours over the period from 10am to 4pm with one-hour unpaid. Variations to these hours must be agreed with your line manager.
- Your usual place of work will be 26 Leith Walk, Edinburgh, EH6 5AA
- Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays.
- You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria.
- Life Insurance from day one
- Option to purchase and sell annual leave.
- Cycle to work scheme.
- Ongoing learning and development
- Wellness programmes
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