Introduction

Are you someone who genuinely wants to make a difference? Are you motivated by transformational change? Have you experience in improving processes and creating successful business systems? If so, we want to hear from you!

This is a vital and exciting role that will allow the award winning fundraising team at Children’s Hospices Across Scotland (CHAS) to rethink and change how we use the CRM and the associated processes as we look ahead to the next decade of fundraising.

This multi-disciplinary role will work as part of a small team providing specialist technical expertise to manage the CRM development. You will be responsible for reviewing all existing CRM process to ensure they are appropriate for the new system as well as managing the implementation of integrations with the CRM and third party applications.

Key responsibilities

• Lead the analysis and development of existing processes to support the growth ambitions of CHAS and align with the move to an updated version of our current CRM.
• Research, propose and develop changes to policies, services and processes
• Train and support colleagues in the move to our updated CRM
• As a process improvement expert you have freedom to act to address issues identified without reference to line manager working within change control and risk management mechanisms

About you

You will have knowledge of fundraising CRMs and experience in process analysis and change. You will be an excellent project manager and communicator with a proven track record in managing system integration projects.

• Experience in implementation as a functional lead, CRM and fundraising systems or equivalent
• Demonstrable experience of process analysis, process improvement and resolving complex issues
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across an organisation
• Excellent communicator with a friendly manner
• Meticulous approach to planning and excellent attention to detail
• Accountable for self, actions and decisions

Prostate Scotland, Scotland’s prostate disease charity is looking for an enthusiastic Communications and Supporter Care Administrator to help us in our communications, supporter care and fundraising. Prostate Scotland is a busy active charity working across Scotland to inform, support and advance on prostate cancer and disease. You will play an important role in helping to look after our supporters and fundraisers, assisting with our communications and sending out merchandise to people supporting the charity.

This role will involve:

•Providing support to and administering local level giving and liaising with fundraisers in taking forward activities in aid of Prostate Scotland

•Supporting active fundraisers throughout their fundraising journey

•Administering donations and assisting with communications to supporters

•Helping on the development of fundraising and marketing materials and plans to promote Prostate Scotland’s work

•Ensuring that we have up-to-date information on our Customer Relationship Management System.

•Developing, sourcing, managing and dispatching stocks of branded fundraising merchandise and sending these out to our supporters

•Assisting with the co-ordination and development of communications activity with supporters and service users as part of communications and supporter care team

•Assisting with writing content for social media and website.

Your good people skills will assist us in working with local fundraisers and supporters to help develop fundraising for Prostate Scotland in communities and in events across the Scotland. You will also have the opportunity to attend and represent Prostate Scotland at local fundraising and supporter external events.

This new post will play an important role in supporting the charity’s communications and fundraising by providing support to and administering local level giving and donations and fundraising events and liaising with fundraisers in taking forward activities in aid of prostate Scotland. The role also will involve helping administer donations and assisting with communications with supporters, along with helping on the development of fundraising materials and plans to promote Prostate Scotland’s work.

Good administrative, IT and digital skills will be important. Prior knowledge of prostate cancer and disease is not required (though helpful) and training about this will be provided.

Occasional travel in Scotland will be required. Management of the post will be from the charity’s Communications and Supporter Care Manager. The post is available on a two-year contract.

About the Role: We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and local volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using member insight gathered from local members.

Responsibilities:

At CSSC, we must ensure that our offer, both locally and nationally, provides our members with a great experience and enables them to do the things they love. To help us achieve this, you will:

• Support volunteers in delivering a regional and local programme aligned with CSSC's strategy, mission, vision, and values.

• Use the local member insight to deliver what our members are looking for, as well as introduce them to new opportunities and activities.

• Ensure adherence to operating processes, framework, and legislation.

• Enhance volunteer skills and experiences, celebrate volunteering, and attract new volunteers to CSSC.

• Collaborate with the Regional Chair and volunteers to monitor progress, attend local meetings, and evaluate the delivery of activities and events.

• Foster effective networking and collaboration across the team, champion best practice and seek out new ideas and ways of doing things.

• Attract, recruit, and induct new volunteers to ensure confidence and excellent service provision for our members.

• Ensure key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.

About You:

• Effective time and workload management skills.

• Resilient and flexible with the ability to work under pressure.

• Strong relationship-building and management skills.

• Ability to work independently and collaboratively within a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed.

• Committed to continuous improvement and innovation.

Key Skills & Experience: Essential

• Minimum of 3 years relevant volunteer management experience.

• Good working knowledge of MS Office including Word, Excel, and Outlook.

• Effective written and verbal communication skills.

• Full UK driving license (travel required).

Desirable

• A relevant degree or professional qualification in volunteer management (not essential but advantageous).

• Experience with building and working with high-performing teams.

• Working knowledge of CRM and digital Event Management Systems.

What We Offer:

• 24 ½ days annual leave + Bank Holidays.

• Free CSSC Membership.

• 90 minutes of wellbeing time per week.

• Flexible working arrangements.

• Excellent company pension schemes.

• Training and Development opportunities.

• Access to Employee Assistance Programme.

About Us:We are a not-for-profit membership organization with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organization values are Passionate, Progressive, Supportive, and Social.

Organised, motivated and a confident communicator, you’ll be responsible for driving income and building relationships throughout the agricultural community in Scotland to help ensure we have the funds needed to deliver our services.

We welcome applications from a variety of backgrounds including (but not limited to) account management, marketing, fundraising, event management or sales.

From supporter stewardship to event planning – no week will be the same. You will be joining a hardworking team dedicated to driving the charity forward and making a difference.

We are looking for an engaging, passionate and pro-active person who can think on their feet and take initiative.

Along with great copy writing and social media skills, you will also have excellent admin and organisational skills. You will be experienced at developing relationships and can manage a busy and varied workload.

The role requires some weekend and evening working, and requires on occasion to work outside the scope of the role to assist with delivering the strategic objectives of the charity.

The Purpose of the role is to:

1. Support the development and implementation of fundraising operations to maximise fundraising income and improve efficiency across all income streams.

2. Engage with key stakeholders to raise awareness of the charity and the services provided to support income generation.

3. Provide assistance to the wider team in terms of administration, analysis, digital, financial, events.

We offer

• Hands-on experience and ongoing support and guidance from our Head of Fundraising
• Time in lieu for any agreed overtime you do
• Flexible location (where possible)
• An opportunity like no other to work in an excellent team for an exceptional Scottish charity