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Information Support Officer

  • Part time
  • £17,595 pro-rata
  • Blend of office (Edinburgh-based) and home working
  • Closing 29th August 2021


  • Advertised from 12th August 2021
  • 15 hours per week. Fixed Term through to 31/08/2022

Role

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Helpline Services Team are looking for a part-time Information Support Officer who will be responsible for:

  • Providing an exemplary ‘First Port of Call’ service in a virtual contact centre environment with inbound and outbound contact, providing Information and Friendship to older people living in Scotland, their families and carers.
  • Providing cover and support to other telephony services within Age Scotland.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Application notes

Full details of the role are available from our website: age.scot/workforus.

Alternatively, you can call 0333 323 2400.

Closing date: 5pm on Sunday 29th August 2021.

Interviews will take place via Zoom (video conferencing software) on Friday 10th September 2021.

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.


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