Energy Advisor

  • Full time
  • £20,097 – £21,497
  • Edinburgh
  • Closing 23rd September 2019


  • Advertised from 10th September 2019
  • 37.5 Hours per week. Full time - please see Job Pack for work patterns.
  • + 8% employer pension contribution

Role

Changeworks have an exciting opportunity for enthusiastic, customer focused Energy Advisor(s).

As an Energy Advisor at Changeworks you will have the opportunity to help households across the South East of Scotland to lower their energy bills and reduce their impact on the environment by providing high quality advice and information about energy efficiency.

Home Energy Scotland is the free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks delivers the service in South East Scotland and the Highlands and Islands.

The ideal candidate and the role

To be successful in this role you should have a passion for customer service and be a confident communicator.

Our advisors speak to a wide range of customers with varied enquiries on a daily basis, providing them with high quality advice tailored to their circumstances and persuading them to take action and change their behaviours.

You will join a team of customer focused energy advisors based in a busy office environment, taking inbound calls and making outbound calls to our existing customers. An interest in the environment and sustainability would be an advantage but is not essential as full training will be given.

It is expected that this role will overlap with Energy Advisors delivering advice at a number of events throughout the year.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away, the Home Energy Scotland advisor induction programme is an SQA accredited qualification, Energy Advisors are also required to complete the City and Guilds; Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development. Changeworks offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 public holidays per year.

Application notes

For more information on this vacancy please download the job information pack from changeworks.org.uk, email recruitment@changeworks.org.uk or phone 0131 555 4010 for a copy quoting reference EA.

To apply, submit your completed application form to recruitmentapp@changeworks.org.uk quoting reference EA.

Closing Date for applications: 10am, Monday 23 September 2019.

Telephone Interviews will be held on: Week commencing 30 September 2019

Face to Face Interviews will be held on: Week commencing 7 October 2019

Changeworks ~ delivering positive low carbon living