- Advertised from 16th May 2023
- 35 hours per week with participation in an On call rota for which an allowance is paid.
Role
Order of Malta Dial-a-Journey Trust is a charitable organisation in the Community Transport Sector of the passenger transport industry. We safely provide over 30,000 passenger trips on our vehicles every year.
We deliver a range of transport services from our Door to Door passenger transport service for those who are unable to use conventional public transport, to social services transport; additional needs school transport and further education transport for local colleges.
We also assist the NHS in delivering patient transport, and provide transport for a number of voluntary organisations who aim to support others in local communities. We offer a self-drive vehicle hire service as well as driver training and assessment.
In addition we deliver the Shopmobility wheelchair loan and hire schemes on behalf of Stirling and Falkirk Councils from our bases in Falkirk’s Howgate Centre and Stirling Bus Station.
We re-invest any income generated in expanding our range of services and meeting unmet needs in the communities we serve.
The Job
Following a recent Organisational Review Order of Malta Dial-a-Journey Trust (Dial-a-Journey) is looking to recruit an experienced Office Supervisor to strengthen our Support Team
The Office Supervisor will be responsible for supporting the Finance and Service Delivery Manager and Chief Executive in delivering a consistently customer focused passenger transport service and internal support function.
Key responsibilities of the post will include the effective allocation of drivers and vehicles to the appropriate services while ensuring that demand is met and delivery standards are achieved.
The post holder will provide the necessary support and direction for a team of back office staff while ensuring the administrative infrastructure supports the safe and legal operation of all services while maintaining accurate recording systems to enable the Senior Management Team to provide accurate and timeous reports to funders and other stakeholders.
The post holder will undertake 1st line supervisory responsibilities for staff in our head office and 2 Shopmobility bases in Falkirk and Stirling.
The Working Environment
This is a key post in what can be a fast moving environment where the candidate needs to be able to be a self-starter with the ability to think on their feet while solving problems within very tight timescales. The Office Supervisor will be expected to lead, direct and support team members.
Every time a customer engages with us, they are wholly reliant on our staff meeting their expectations all the way through their journey with us. Although this is achieved through teamwork, the Office Supervisor will be the person that leads and gives clear direction to team members to ensure we meet customer expectations.
As a team we all accountable to our service users, funders and each other. Dial-a-Journey’s success and reputation has been built by providing caring and compassionate services for 35 years and the Service Delivery Supervisor will be key to continuing this.
Our environment is currently changing, and we’re looking to improve on our interactions with service users and funders over the coming year, by introducing new scheduling systems, reviewing our social media presence and reviewing our internal support systems.
At the present time, specific duties relating to this and other posts are under review as part of a general restructure as a result of the above and the Service Delivery Supervisor will play a key part in reviewing and allocating tasks. Therefore this is an excellent opportunity to join us at a time where you will have an opportunity to contribute to making these positive changes.
Application notes
Initial applications must be made by completing and submitting the Charity’s standard employment application form, either in handwritten or electronic format. CV’s will not be accepted. Incomplete applications forms may not be considered.
The reason for wishing candidates to complete the standard application form is to give each candidate and equal opportunity to present the basic information we require from all candidates at the initial stage.
Should you be called to interview, we may seek further background information to expand on the information already provided (such as more detail about your achievements and successes in previous posts).
For further information about the post and the application form, please email heidi@dial-a-journey.org
Closing date: 31st May
We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.
This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.
The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Core Duties
- Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
- Support advisers to produce accurate, legible and complete client records.
- Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
- Undertake advice work as and when required.
- Implement effective Triage Service
- Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
- Actively implement the Aims and Principles of the CAB service, together with its other policies.
Essential Criteria
- Delivery of advice and information services to clients.
- Ability to work without supervision
- Basic training skills
- Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
- Ability to analyse and interpret complex information
- Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
Desirable Criteria
- At least 2 years’ experience of supporting others in advice provision
- A working knowledge of CASTLE for the purpose of recording client cases
- Commitment to ongoing training
- Working within the voluntary sector
- Experience of supporting vulnerable clients
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.
Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.
We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases, flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.
We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.
The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.
This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.
Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.
This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.
Top job! Head of Ceremonies
- Full time or Part time
- £29,393 – £36,742
- Home based role with travel across Scotland (Remote)
- Closing 30th April 2024
We are seeking a dynamic and experienced individual to join Humanist Society Scotland as our Head of Ceremonies.
This is an exciting and unique opportunity to be involved in far-reaching wedding, funeral and naming services across the entire country. Over one million people in Scotland attend a humanist ceremony every year and this role holder has a unique opportunity to shape how these services are delivered across a wide range of communities the length and breadth of Scotland.
As the Head of Ceremonies, you will play a pivotal role in overseeing all aspects of our ceremonies department, ensuring seamless operations, maintaining high standards, and fostering relationships with both internal and external stakeholders.
We are especially interested in hearing from someone who has experience in strategic development of marketing and promoting services.
As a highly motivated self-directed individual you will manage a network of over 140 celebrants and line manage two support staff. We are seeking someone with considerable people management skills and a strong knowledge of marketing and promotion to direct and ensure delivery of growing the current demand and market share for our services.
In order to avoid conflict of interest and as this role has key management responsibilities in overseeing the delivery of all of our ceremony services this role holder cannot also hold a position as a celebrant. Individuals who are interested in becoming a celebrant can register their interest here instead.
Responsibilities:
• Oversee Day-to-Day Operations:
- Provide guidance and support to the ceremonies support team, including line management of two staff.
- Maintaining strong relationships with key contractors such as our celebrant trainers, emergency out of hours support and celebrant area officers.
• Budget Management:
- Ensure good oversight and planning of related budgets including delegating responsibilities to members of team where appropriate
• Promotional Plan:
- Developing and implementing business plans for sustainable growth, based on sound research and analysis of the competitive markets and future opportunities and then creating and implementing strategies to grow the business.
- Utilise various marketing channels and techniques to reach target audiences effectively.
New Celebrant Recruitment:
- Oversee recruitment and training provision for new celebrants working closely with our trainers.
- Working with our celebrant network to develop meaningful mentoring relationships for new celebrants.
- Ensure feedback from trainees helps further develop and improve our training.
Continuing Professional Development (CPD) Coordination:
- Coordinate ongoing CPD opportunities for celebrants, including organising gatherings and training sessions to enhance their skills and knowledge.
Reviews Oversight:
- Oversee and coordinate professional reviews of ceremonies.
Complaints Management:
- Address and resolve complaints from clients in a timely and professional manner.
Relationships with External Stakeholders:
- Cultivate and maintain strong relationships with external stakeholders, including funeral directors, wedding venues and other relevant partners.
- Collaborate with external partners to expand our celebrant network and reach new audiences.
- Sharing best practices and learning from professional networks of other humanist leaders and groups.
Person Specification:
- Proven experience in a leadership role, preferably within service delivery. This could be in the public, private or third sector.
- Previous professional success in creating a meaningful promotional and marketing strategy to help increase market share.
- Ability to proactively anticipate emerging trends and threats and apply business intelligence to react in response.
- Strong organisational and project management skills, with the ability to multitask and prioritise effectively.
- Sound people management skills including the ability to handle delicate issues such as bereavement, complaints and conflict resolution.
- Strong customer service experience both internal stakeholder facing and external public facing.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Demonstrated proficiency in budget management.
- Independent work ethic with ability to self motivate and direct including ability to work on own initiative and prioritise workload.
- Ability to maintain confidentiality, and an understanding of GDPR principles.
- Has strong experience of ensuring that decisions are data-driven and evidence led.
- Is a committed team player and is used to collaborative working throughout the organisation.
- Good knowledge of humanist principles and practices.
- Professional experience of the wedding or funeral industries would be desirable but not essential.
Join our team and contribute to creating meaningful and memorable ceremonies that celebrate life and humanist values. If you're passionate about making a difference and thrive in a dynamic environment, we want to hear from you!
Business Support Officer (Maternity Cover)
- Full time
- £29,033 – £32,025
- Edinburgh (Hybrid)
- Closing 23rd April 2024
This role will primarily work to provide administrative support to the Land and Estates team within the General Trustees. This role will however work as part of the wider Business Support Team and will provide administrative support across the General Trustees.
The post will work in a hybrid manner, with 50% of a working week required in the office and the remainder from home. There is a preference for office days to coincide with other members of the Lands and Estates team.
For a full job description, please download the recruitment pack below.
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