- Advertised from 29th March 2023
- EVH Grade 6 35 hours per week
Role
Linstone Housing is seeking to recruit a temporary Income Assistant to join our team. We are looking for an individual who is enthusiastic, innovative, hard-working and is committed to providing a high quality service to our residents. Based in the Housing Services Department the post holder will be directly responsible for providing front line services to our tenants and owner occupiers with regards to rental and factoring debt. This role will be challenging, varied and interesting with an excellent salary and conditions of service.
Based in Linwood Renfrewshire, Linstone is a registered social landlord and a charity that owns and manages approximately 1600 properties, providing affordable rented and supported housing, as well as providing services to a further 2500 owner occupiers.
Reporting to the Income Manager and supporting the Income Officers, the duties will primarily involve direct contact with tenants - carrying out home visits to tenants in rent arrears on behalf of the Income Officers. The post holder will also be responsible for reviewing small balance arrears cases, setting up payment agreements to reduce arrears, monitoring agreements for missed payments and taking prompt action, processing of payments and other related administration duties.
You will be required to work accurately under pressure, prioritise your workload and meet deadlines. Excellent computer skills and a flexible approach are also essential.
The successful applicants should be able to demonstrate:
• Excellent interpersonal and communication skills both written and verbal
• Excellent customer care skills and customer focused approach to service delivery
• A self-motivated, enthusiastic and flexible attitude to tasks
• An effective team player who can cope with a diverse workload, changing circumstances and demands
• Strong IT expertise with good working knowledge of Microsoft applications
Application notes
To apply email recruitment@linstone.co.uk or download the application pack from our website at linstone.co.uk/about-us/vacancies
The closing date for applications is 12 noon Wednesday 12 April 2023.
It is anticipated interviews will take place week commencing 17 April 2023.
Linstone is committed to being an equal opportunities employer.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are pleased to invite applications for the above position within our Technical Team.
The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.
You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:
1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.
2. Administrative experience, record keeping, communication to support our operational priorities.
3. An awareness of Health & Safety compliance in relation to Asset Management.
4. Monitoring service satisfaction, mitigating complaints.
5. Effective day to day operational communication with internal and external stakeholders.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are pleased to invite applications for the above position within our Factoring Team.
The successful candidates will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.
You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:
1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.
2. Administrative experience, record keeping, communication to support our operational priorities.
3. An awareness of Health & Safety compliance in relation to Asset Management.
4. Monitoring service satisfaction, mitigating complaints.
5. Effective day to day operational communication with internal and external stakeholders.
Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a retirement housing manager. Our retirement housing managers are responsible for the safety and security of our retirement complexes and passing on concerns about the safety and wellbeing of our tenants to their housing officer.
They are a familiar face in our communities and provide a comprehensive, high-quality housing management service to customers. Our retirement housing officers also work with our customers to help them use technology and access the online services available to them.
We’re looking for people who:
- are able to work on own initiative
- can respond to a crisis situation in a calm and practical manner
- are enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation;
- are passionate about delivering excellent customer service; and
- can work collaboratively with our customers and partner agencies
Applicants should have:
- at least two years’ experience in managing a retirement or similar scheme;
- a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;
- excellent interpersonal skills;
- knowledge of older people’s services;
- be able to clearly demonstrate awareness and commitment to ethos of retirement housing;
- elementary food hygiene certificate;
- previous experience of managing staff;
- basic IT skills; and
- demonstrative experience of managing a challenging workload.
We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package.
This post is subject to a Basic Disclosure check.
Community Development and Engagement Manager
- Full time
- £44,834 – £48,568
- Cassiltoun
- Closing 28th March 2024
We are looking for an enthusiastic and creative individual to enhance the delivery of our existing community projects and develop and deliver a range of new community development initiatives. This could range from encouraging greater involvement from residents of all ages in shaping the services we offer to recruiting and supporting volunteers. You will be an innovative and creative person who enjoys working in the environment where no day is the same.
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