We’re looking for an enthusiastic Receptionist with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be customer-focussed, with excellent IT and organisational skills, and strong attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits us has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• provide an efficient and customer-focused reception service, creating a welcoming environment for clients, visitors, and colleagues
• maintain efficient day-to-day routines as well as responding to the unexpected
• triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information

Excellent communication skills and proficiency in BSL are essential (minimum level 3).

The ideal candidate will be fully committed to our values, which can be found on our website.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment are critical to our success. The Receptionist role is integral to achieving these objectives. We are looking for someone to provide a high level of front-line support to enable our staff to deliver great work. This role reports to the Office Manager.

Key responsibilities of the role include:

Customer Service

• welcome visitors and determine the nature and purpose of visit and direct them accordingly
• deal with daily inbound enquiries via post, phone and email and transfer these to the most appropriate member of staff or department
• ensure all contacts and enquiries are recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• manage meeting room availability and set up for internal and external clients

General Office

• monitor office supplies and order and distribute new supplies as needed
• support mail room function to ensure incoming and outgoing mail and parcels are managed effectively
• provide general administrative support, such as scanning, photocopying, printing, and management of confidential waste
• support colleagues to prepare for events, including IT set-up and refreshments
• undertake such other duties as required from time to time by the Office Manager

Health & Safety

• support the Office Manager with health and safety checks, including maintenance of the accident log, first aid supplies etc
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and support out of hours office access arrangements for all user groups
• help ensure Albany Street is clean and tidy, with responsibility for public spaces, kitchen areas and recycling collections
• record any reports of health and safety concerns and ensure these are acted upon

What’s on offer?

• Occupational pension scheme with employer contributions of 6%

• 32 days leave pro rata (inc bank holidays)

• Day off for your birthday

• 24/7 access to an Employee Assistance Programme provided by Health Assured

• In-house Mental Health First Aiders

• Death in Service benefit

• Access to the Cycle to Work Scheme and IT Voucher Scheme

• Ongoing support for learning and development through our PDR process

We’re looking for an experienced Office Manager with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be an experienced Office Manager (minimum 2 years) with excellent IT and organisational skills, and meticulous attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits our headquarters has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• maintain efficient day-to-day routines as well as responding to the unexpected
• manage a budget and identify the most cost-effective solutions
• support the Receptionist team to triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information, preferably with a strong knowledge of GDPR rules (additional training will be provided)

Excellent communication skills are essential. The ideal candidates will be fully committed to our values, which can be found on our website. Experience of working with the deaf community and/or knowledge of BSL will be advantageous.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment is critical to our success. The Office Manager role is integral to achieving these objectives. We are looking for someone to be an integral part of our team, responsible for leading on all aspects of running the office day-to-day to enable our staff to deliver great work. The role reports to the HR Manager and will line manage our receptionist and administration support staff.

Key responsibilities of the role include:

Customer Service, IT, HR & Data Management

• support the HR Manager with administration for the recruitment process and other staff processes and documentation as required
• act as the first port of call for any IT issues and liaise with external IT supplier for support to resolve
• support the receptionist to manage all incoming enquiries and correspondence and ensure these are directed appropriately and recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• ensure the contact database is maintained effectively
• keep management informed regularly via performance reports

General Office

• oversee day-to-day office activities as main point of contact for all employees and visitors
• maintain supplies of office materials and other essential items, manage vendor relationships, and coordinate deliveries
• manage all aspects of space/infrastructure planning (e.g. moves, additions, changes to workstations)
• support the onboarding and induction of new staff and ensure all IT needs are met
• oversee mail room function to ensure incoming and outgoing mail and parcels and managed effectively
• manage the Bar Coordinator to ensure they provide excellent customer service to clients in an efficient manner and according to proper procedure and bar regulations
• manage the Fringe Festival venue

Health & Safety

• ensure maintenance and cleanliness of all spaces, instructing routine repairs as required
• oversee health and safety compliance, ensuring the safety of our employees and visitors at all times
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and develop a plan for out of hours office access arrangements for all user groups
• organise First Aid training and oversee First Aid response, including responsibility for the accident logbook

What’s on offer?

• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays)
• Day off for your birthday
• 24/7 access to an Employee Assistance Programme provided by Health Assured
• In-house Mental Health First Aiders
• Death in Service benefit
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Ongoing support for learning and development through our PDR process
• BSL Lessons if required

Do you want to join a committed and supporting team in raising awareness and changing things for the better for everyone with Down’s syndrome right across Scotland?

We are looking for an individual to run FriendZ Space, our popular, online programme for adults with Down’s syndrome, The ideal candidate would have experience in planning sessions, facilitating groups (in person and online) for young people and adults with learning disabilities.

We seek a part time (28 hours per week) Learning Coordinator to promote and deliver Lead Scotland’s Perth and Kinross Digital Skills Project. This is a learning service for digitally excluded people, including disabled people, carers and those who experience barriers.

About you:

Are you committed to engaging and supporting disabled people and carers to build confidence and digital skills? Are you committed to delivering accessible learning opportunities and supporting people to progress?

Are you passionate about using a community-based adult learning approach, supporting people to get online safely and to realise the benefits of thinking digitally? Are you confident in communicating one to one and with groups and have a flexible and creative approach to problem-solving?

Would you enjoy being an active part of the Lead Scotland team as we develop new, exciting accessible digital learning opportunities?

Do you have great organisational skills, previous experience of supporting disabled people experiencing a range of barriers, of working one-to-one and in groups with learners, and of designing and delivering learning programmes?

Do you have access to transport as you will be working in homes and communities across Perth and Kinross?

Do you have an assessor’s award? No? Would you be willing to work towards this?

Interested in hearing about working with Lead? Watch our information video at lead.org.uk/current-job-vacancies .

This post is home-based in Perth and Kinross and involves regulated work for which a satisfactory PVG will be required. Lead Scotland has a Recruiting People with Convictions Policy.