This vacancy has now closed

Telephone Adviser

  • Part time
  • £25,500 pro-rata
  • Hybrid blend of office (Edinburgh) and home working
  • Closing 23rd March 2023

  • Advertised from 7th March 2023
  • 19 hours per week. Permanent. Salary £13,842.86 pa actual.


Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

We know that growing older doesn’t come with a manual. Later life can bring opportunities and challenges, and people may need to know about rights, organisations and services which are often unfamiliar. That’s why we provide free information and advice to support older people on a diverse range of topics.

People-centred, you will deliver a holistic information, advice and friendship service for older people in Scotland, their carers, families and professionals by telephone. Meeting the Scottish National Standards for Information and Advice Providers, you will act as champion on agreed subjects.

Living our values, you will help create better outcomes for older people by empowering and enabling them to access their rights and entitlements.

The post will be a hybrid blend of office based (in Edinburgh) and home-based work. As a guide, roughly 40% of the working week will be based at our office in Causewayside, Edinburgh.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of 9%.

Application notes

Full details of the role are available from our website:

Alternatively, you can call 0333 323 2400.

Closing date: 12 noon on Thursday 23rd March 2023.

Interviews will take place in Edinburgh on Tuesday 4th April 2023.

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.